RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE TYPE: SecretTRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.Northrop Grumman Defense Systems is seeking a Sr Principal Configuration and Outage Analyst. This position is in Roy, UT and supports the Strategic Deterrent Systems Division and Sentinel Program. The qualified applicant will become part of Northrop Grumman Chief Information and Digital Office, an organization of highly skilled and diverse individuals responsible for providing information technology solutions and services across Northrop Grumman, and driving superior business performance through a robust, secure, cost-effective IT infrastructure which enables collaboration and strategic business partnering to foster innovation and technology. The successful candidate will be responsible for ensuring that all changes to IT systems and services are properly assessed, approved, implemented, and documented, and that the configuration of IT systems and services is planned, managed, and optimized to meet business requirements.
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Key Responsibilities:
Configuration Management
Drive the development, implementation and management of the Configuration Management Plan (CMP) principles, processes and procedures.
Ensure accuracy, completeness, and integrity of CMDB data through regular audits, reviews, and governance.
Coordinate and collaborate with stakeholders to identify configuration items (CIs) and maintain relationships and dependencies within the CMDB.
Implement and manage automated asset discovery processes, tools, and integrations with ServiceNow.
Provide training and guidance to teams on CMDB and asset management standards and practices.
Review hardware architecture changes and capture changes in the CMDB.
Establish/create an IT footprint baseline, identify and update drawings to reflect new or upgraded hardware installations.
Multi-site Coordination - Work with geographically separated team members to maintain up-to-date files, databases and documentation.
Ensure compliance with industry standards and best practices.
Monitor and improve service level agreements (SLAs) and operational level agreements (OLAs).
Conduct Change Control Board Meetings including setting agendas, keeping minutes and assigning action items.
Ensure computing hardware and software, runtime environments, and their data are monitored to find potentially adverse events.
Implement and ensure configuration change controls are in place.
Continuous improvements for the automation and maintenance of non-discoverable data attributes including integration of other asset management systems as required.
Conduct data quality analysis, provide recommendations to address data quality issues, and manage the implementation of approved recommendations.
Attend meetings (onsite and virtual) to stay abreast of changes and scheduling needs.
Drive continuous service improvement initiatives.
Manage and optimize engineering operations, incident management, and problem management.
Oversee the implementation and maintenance of operational incident, knowledge, change, and problem processes and frameworks.
Outage Management:
Lead outage management efforts, including planning, execution, and post-outage reviews.
Develop and implement outage management processes and procedures.
Coordinate with IT teams, stakeholders, and vendors to minimize downtime.
Ensure timely communication and updates during outages.
Respond to outages and coordinate support efforts after hours and on weekend/holidays as needed.
Basic Qualifications
- Bachelor's degree with 8 years of related experience, or Master's degree with 6 years of experience or 4 years experience with PHD in Information Technology, Computer Science, or related field.
- Must have an active DoD Secret security clearance with an adjudication or periodic reinvestigation date within the last 5 years; must be able to maintain the required security clearance as a condition of continued employment.
- Must be able to obtain Special Access Programs (SAP/SAR) within a period as determined by customer and/or program requirements; must be able to maintain SAP/SAR as a condition of continue employment.
- ITL v4 Foundations Certification or higher with a Strong knowledge of ITIL principles, particularly Change Management and Capacity Management
- Experience (ServiceNow, Jira, Confluence, etc..)
- Strong understanding of IT service management frameworks and best practices
- Experience in discovery tools integration and data management (ServiceNow Discovery, Tenable, SolarWinds, etc.).
Salary Range: $98,100.00 - $147,100.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.