Principal Systems Administrator - Helpdesk Sys Admin (25-501)

The individual in this role will serve as the primary point of contact for all user interactions and issues, providing support through in-person visits, secure phone calls, email, and instant messaging. As a customer-facing position, the person must combine excellent customer service skills with strong IT knowledge and feel comfortable diagnosing and troubleshooting problems for remote users on a daily basis. Key responsibilities include creating domain accounts with restricted security group access, performing user password resets, troubleshooting user virtual desktop infrastructure (vDI) and thin client systems, and installing and supporting applications. The role also requires close collaboration with the Active Directory team and compliance/patching administrators to enhance update processes and procedures. Additionally, it involves monitoring dedicated helpdesk phone lines and chat channels to handle C2BMC-G team requests and routing user requests to the appropriate support teams for resolution.
Essential Functions:

Reset user passwords

Troubleshoot user VDI issues

Install and troubleshoot applications for users

Troubleshoot user thin client problems

Collaborate with the Active Directory team and compliance/patching admins to update processes and procedures

Monitor dedicated helpdesk phone lines and chat to handle requests from the C2BMC-G team

Route user requests to the appropriate team for assistance

Basic Qualifications:

Please list your current security clearance and IAT or relevant certifications on your resume, if applicable.


A Bachelor's Degree in Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field from an accredited university is preferred, along with 5 years of experience; or a Master's degree in a related field with 3 years of relevant work experience; or 9 years of relevant work experience may be considered as an alternative to a degree

Applicants must have a current, active in-scope DoD-issued Top Secret security clearance at the time of application, which is required to start with the eligibility for SCI and SAP

Candidates with an active DoD 8140 certification at IAT Level II or higher (e.g., Security+, GSEC, SCNP, SSCP, CISSP, CASP, CISA, GSE, SCNA) are strongly preferred at the time of application. If such a certification is not held, it must be obtained within 40 days of the start date. The selected candidate will be responsible for securing and maintaining their DoD 8140 certification on their own personal time and at their own expense. Candidates who fail to obtain the required certification within 40 days will be evaluated for removal and subject to termination

Create domain accounts and manage restricted security group additions

Experience in system administration for both Windows Server and Linux operating systems

Experience with troubleshooting and resolving technical issues for users in an enterprise environment

Experience with Active Directory, including user management, creating and applying security groups, and implementing and applying group policies against user and computer objects

3 to 4 years of experience supporting users in an enterprise-level system

Some experience with writing standard operating procedures (SOP) documentation

Comfortable engaging professionally with users and customers in an IT service environment, including via phone, email, IM, and face-to-face interactions

Experience installing and troubleshooting Windows and Linux applications

Familiar with using a help desk ticketing system (such as Atlassian JIRA) to record work performed and details for future reference

Ability to write and edit technical documentation of processes and procedures in solutions like Atlassian Confluence

Preferred Qualifications:

Familiarity with scripting languages like PowerShell, Bash, Python, and automation tools such as Ansible

Experience with using a help desk ticketing system, such as Atlassian JIRA, for recording details of work performed and tracking information for future reference

Ability to develop documentation, including standard operating procedures (SOPs) for complex technical solutions and processes, using enterprise tools such as Atlassian Confluence

Experience supporting users in an enterprise-level system, showcasing your ability to resolve complex technical issues and deliver effective solutions

Experience in designing, developing, and maintaining Ansible playbooks, roles, and modules

Prior experience with a hyperconverged on-premises cloud platform such as Nutanix or VMware

Experience with Windows 10/11 administration in an enterprise setting

Experience with Red Hat 7, 8, and 9 in an enterprise environment

Microsoft Active Directory for tasks like creating or updating users

What We Can Offer You:

Northrop Grumman offers a comprehensive benefits package and a work environment that promotes your growth, supporting both employees and the company's success. The benefits provided by Northrop Grumman offer flexibility and control, allowing you to select options that best meet your needs and those of your family. Your benefits will include the following:

• Health Plan
• Savings Plan
• Paid Time Off
• Education Assistance
• Training and Development
• Flexible Work Arrangements

https://benefits.northropgrumman.com/us/en2/BenefitsOverview/Pages/default.aspx
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Additional Northrop Grumman Information:*
Primary Level Salary Range: $91,200.00 - $136,800.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

Client-provided location(s): Colorado Springs, CO

Job ID: NorthropGrumman-R10210012

Employment Type: OTHER

Posted: 2025-10-04T20:10:27