RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE TYPE: SecretTRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We're looking for innovators, who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours of expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.
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The Northrop Grumman Classified Solutions team is seeking an experienced Desktop PC Technician to join its dynamic team of technical professionals. The qualified applicant will become part of Northrop Grumman's Corporate Office support team in Baltimore, MD; please note that the candidate selected for this position will be required to work on-site, full-time, at our Baltimore/Linthicum campus.
Responsibilities will include but not be limited to the following:
Provide technical support for computers and associated networks.
Install, troubleshoot, service, and repair personal computers, related PC software, telephones, cables, and connectors.
Connect personal computers and terminals to existing data networks and perform basic PC setups.
Instruct and assist users in the use of personal computers and networks.
Investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases.
Maintain trouble logs.
Complete paperwork and other tasks needed to satisfy Security requirements.
Follow all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software.
Work with Security to remediate classified or unclassified data spillage incidents.
Coordinate with users, service desk, server administrators, network engineers, and customer and IT management.
Review the trouble ticket queue to identify issues that need to be addressed.
Work through the ticket queue without intervening management direction.
Resolve tickets within established SLAs.
Raise issues that require management attention or involvement.
Establish and maintain high levels of customer satisfaction according to defined objectives while adhering to established policies.
Work with system administrators and other staff to resolve support issues, escalating where appropriate.
Participate in new installations, testing, and special projects as needed.
May spend portions of the day away from the desk when supporting users and moving equipment.
Exhibit good communication skills, an energetic approach, and patience with customers.
Resolve technical problems and answer queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
Diagnose, identify, isolate, and analyze problems utilizing historical database records.
Route calls to product line specialists, and maintain and update records and tracking databases.
Alert management to recurring problems and patterns of problems.
Basic Qualifications:
High School diploma or equivalent and 2 years of relevant experience.
DoD 8570 IAT level II (or higher) security certification (eg: Security+ CE) or have the ability to obtain certification within 6 months of employment; obtaining and maintaining the required certification will both be a condition of continued employment
The selected candidate must have the ability to obtain and maintain a DoD Secret security clearance as a condition of continued employment.
The selected candidate must have the ability to obtain and maintain access to Special Programs as a condition of continued employment.
Proficiency in Microsoft products such as Windows desktop OS, Office Product Suite.
Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.
Technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations, including Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, and other areas of IT Operations.
Preferred Qualifications:
Bachelor's degree and 2 years of relevant experience.
Active DoD Secret security clearance, with previous SAP/SAR access.
Microsoft Certifications (MCP, MCSE or MCSA).
Proficiency in remote administration and troubleshooting of desktop PCs, SCCM, PowerShell.
Experience in Active Directory configuring user and computer accounts.
Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.).
Experience supporting VMware VDI (Virtual Desktop Infrastructure).
Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking.
We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. Our Employee Resource Groups (ERGs) offer opportunities to be a friend, be active, be a volunteer, be a leader, be recognized, and to be yourself. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us!
Salary Range: $47,600.00 - $79,400.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.