Network Monitoring Technician 2
RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE TYPE: NoneTRAVEL: No Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.Northrop Grumman's Enterprise Services organization, within the Service Delivery area, has an immediate need for a Network Monitoring Technician to join the Enterprise Event and Outage Management team. This team of professionals is responsible for providing IT monitoring services for the Northrop Grumman United States Network (NGUSN) and various international networks. The candidate would be responsible for monitoring the Global NG Enterprise infrastructure & services, working within the incident management process, performing initial diagnosis, and driving service restoration to meet the defined service level commitments. This includes internal and external support team engagement, coordination, and communications. This position will also be responsible for coordinating the resolution of IT related outages and issues with external service providers. The Enterprise Event and Outage Management team's goal is to manage major incidents in a timely manner by engaging support teams, notifying affected customers, and tracking the progression of resolution.
Want more jobs like this?
Get jobs in Mankato, MN delivered to your inbox every week.
The Enterprise Event and Outage Management team is a 24x7 operations support model and requires on-call availability and supporting a variety of shifts, including holidays and weekends. Shift assigned for this position will be based on staffing needs and will change based on future support requirements. This position will be virtual remote and can be performed anywhere within the continental United States.
Basic Qualifications:
High School Diploma and 2 years of related experience OR Associate's or other 2-year technical degree in related discipline.
Knowledge of network infrastructure topologies, devices and troubleshooting techniques.
Ability to solve problems by utilizing training, knowledge, tools, and analytical skills.
Organized, self-starter that has superior customer service skills and pays close attention to detail.
Ability to establish and manage bridge calls for incidents and outages.
Ability to coordinate and lead outages and events providing effective oral and written communications.
Strong attention to details - driven to prevent errors.
Ability to grasp complex information quickly and effectively research additional information is required.
Excellent oral and written communication skills are required.
Ability to provide translation of incident communications from technical details into non-technical summarizations.
Must be flexible and demonstrate strong judgment/decision-making skills.
A strong commitment and proven ability to work cooperatively in a team environment is paramount.
Must be available and willing to work any shift, 1st/2nd/3rd, including weekends.
Must be willing to provide on-call availability to cover any shift 24x7, and provide coverage for PTO and Holidays.
Preferred Qualifications:
Bachelor's Degree or Master's Degree Preferred.
Ability to obtain and maintain a DOD Secret clearance.
Experience working with internal and external customers.
Demonstrated application of ITIL practices.
ServiceNow Incident, Problem, and Change Management.
ServiceNow ITOM Tools and AIOps Operator Workspace.
* SolarWinds Network Monitoring.
Primary Level Salary Range: $49,400.00 - $82,400.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- HSA
- HSA With Employer Contribution
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
- Four-Day Work Week
Office Life and Perks
- Commuter Benefits Program
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Sabbatical
- Leave of Absence
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
Company Videos
Hear directly from employees about what it is like to work at Northrop Grumman.