facilities Supervisor

Key Responsibilities

Team Leadership & Compliance - Support, coach and motivate direct reports to the Facilities Manager to develop their performance, maximise effectiveness, and ensure adherence to company values, ethical standards, statutory requirements, and internal policies.
Helpdesk Oversight - Oversee the Facilities Helpdesk, managing task allocation and prioritisation, to meet agreed service levels and ensure reactive issues are addressed promptly. Assume responsibilities in the absence of relevant personnel, as needed.
Site Inspections & Risk Management - Carry out regular site inspections to identify health and safety risks or maintenance issues. Document findings and coordinate remedial action to maintain compliance and minimise disruption.
Contractor Supervision - Oversee contractors and service providers, ensuring compliance with contractual agreements, site rules, RAMS, and relevant UK legislation including CDM and Health & Safety at Work Act 1974.
Planned Preventative Maintenance (PPM) - Coordinate the PPM schedule in line with statutory requirements and manufacturer recommendations. Monitor contractor performance to ensure quality and timeliness.
Performance Monitoring - Monitor FM services against key performance indicators (KPIs), maintaining accurate documentation and contributing to performance reviews and service improvements.
Stakeholder Liaison - Liaise with internal departments and external stakeholders to communicate FM activity, planned works, and ensure service expectations are met.
Audit Support - Assist in and contribute to internal and external audits, including statutory compliance audits, cleaning inspections, and health & safety assessments.
Continuous Improvement - Identify and implement improvements to FM operations, embracing best practice, innovation, and cost-effective service delivery.
Compliance Documentation - Maintain the Assets Register and Compliance Hub, ensuring accurate records of servicing, certification, contractor documentation, and remedial works.
Reporting - Prepare reports and dashboards to keep stakeholders informed on FM compliance, performance, and emerging risks.
CAFM System Champion - Act as key user and champion of the CAFM system, ensuring accurate data entry, efficient use of system features, and upskilling of colleagues to embed system usage across the FM function.
Emergency Response - Respond to urgent incidents, including out-of-hours where necessary, coordinating actions to ensure the safety, security, and business continuity of facilities.
General Operational Duties

Coordinate room access, booking systems, office moves, and minor refurbishment tasks.
Support security, cleaning and waste management service provision.
Monitor FM budgets and raise purchase orders as required.
Ensure the supply of essential FM materials, signage, and PPE is maintained.
Contribute to sustainability, energy efficiency and carbon reduction initiatives.
Person Specification
Essential qualifications / experience

Must have the ability to acquire and maintain UK DV clearance
Must have demonstrable previous experience in a similar role
Preferred qualifications / experience

IWFM Level 4 Diploma in Facilities Management or equivalent
NEBOSH General Certificate (or working towards)
First Aid at Work and Fire Marshal certification
Working knowledge of CAFM systems (e.g. Top Desk, Concept, or QFM)
Awareness of British Standards (e.g. BS 9999, BS 7671) and statutory maintenance obligations
Competency/Skill requirements

Strong organisational and multitasking skills with a proactive approach to problem-solving
Excellent verbal and written communication skills
Strong IT literacy, including Microsoft Office and digital reporting tools
Ability to interpret technical reports and compliance data
Knowledge of UK FM legislation (Health & Safety at Work Act, Control of Asbestos Regulations, LOLER, PUWER, etc.)
Proven ability to supervise teams and contractors effectively
Ability to remain calm and respond efficiently in emergency situations
Full UK driving licence
Other requirements

Clearance requirements: Post-holder must gain hold and maintain the highest level of UK Government clearance
Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.