Computer Support Technician 2

RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE TYPE: SecretTRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.Northrop Grumman Enterprise Services is seeking a Computer Support 2 Technician for our Huntsville, Alabama location.
Roles and responsibilities will include but not be limited to the following:

Resolve issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge.
Record, maintain, and update records in the Incident Management system; perform analysis of problems and assist with corrective action to restore functionality, and work with technical, customer service, or development staff to resolve recurring problems and issues with applications and/or products.
Document and submit problem resolutions to the knowledge database in order to assist other Help Desk personnel with problem resolutions.
Perform basic Service Desk functions such as answer phone calls and emails to provide direct user assistance.
Service Desk provides 7x24x365 support including weekends and holidays.
Position Benefits
As a full-time employee of Northrop Grumman, you are eligible for our robust benefits package on day 1 of employment, including:

Medical, Dental & Vision coverage
401k
Educational Assistance
Life Insurance
Employee Assistance Programs & Work/Life Solutions
Paid Time Off
Health & Wellness Resources
Employee Discounts
This position's standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off.
Basic Qualifications:

High School diploma or equivalent with 2 years of additional education and/or experience. US citizenship and ability to obtain/maintain clearance
Current DoD Secret security clearance is required on Day 1 of employment; maintaining the required clearance will be a condition of continued employment.