As our Nike Store Lead your mission will be to deliver a premium consumer experience by building the bond between consumer and brand with the highest level of service and applying brand stories to the retail setting.
Responsibilities
- Utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales
- Maintain knowledge of all store departments and be able to perform all activities of associates in addition to handling more complex transactions or customer service situations
- Provide expertise in one or more areas or functions (Shipping and Receiving, Cashier duties, and Sales)
- Seek an ongoing training and education to further develop expertise
- Assist Managers in conducting formal on boarding and training programs for associates
- Assist with loss prevention efforts by providing proactive customer service
- Assist in coordinating work of other associates (but not a formal supervisor)
- May have keyholder responsibilities
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Qualifications
- High school diploma or equivalent
- 1 years' retail experience
- Ability to communicate in English
- Basic computer skills, including Microsoft Office knowledge
- Must be able to work evenings, weekends, and holidays as needed
Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time