WHO YOU'LL WORK WITH
You will joining the North America Partnership Transformation team, supporting our Partner's digital business. Our team's role is to create differentiated retail and digital Consumer Experiences with Partners that elevate Brand & Business priorities. You will work with x-functional teammates, such as Partnership Transformation, Partner Marketing, Sales, Merchandising, Operations, as well as with Geo and Global teams responsible for helping drive an elevated consumer experience across our Partner's digital landscape. You will also work closely with external agencies in ensuring we are rapidly elevating the consumer journey through new concepts and digital capabilities for our consumers.
As the Senior, NA PT, Digital CX, you will report directly into the Lead, NA PT Digital CX.
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WHO WE ARE LOOKING FOR
Our mission in the NA Partnership Transformation Digital CX team is to ideate and scale proven consumer experience (CX) capabilities across the marketplace, in service to our Partners. We are looking for a candidate to support the following:
- Support the NA Partner Digital business, on behalf of Partnership Transformation
- Support the ideation & ownership of the external CX digital capabilities across omni-channel retail
- Acts as the subject-matter-expert (SME) of NA PT across current digital capabilities (i.e. UGC, ePDP Excellence, Digital Optimization)
- Partner closely with x-functional Digital stakeholders to deliver against the Digital CX strategy
- Work with non-routine information and develops recommendations for ideas or services
WHAT YOU'LL WORK ON
You'll be responsible for elevating the Nike consumer experience capabilities across our largest Partner digital ecosystems. From piloting new digital capabilities to scaling proven capabilities, you'll work cross-functionally to bring the best of Nike to life in Partner.com:
- Adopt and adapt digital best practices to win with seasonless initiatives
- Support our initiative to scale ePDP content across must-win FOP's
- Partner with agencies towards elevating digital optimization (removing friction and increasing Nike's brand distinction on Partner sites)
- Translate consumer insights into actionable consumer journey experiences
- Foster a test & learn approach, together with MPU PT team, to unlock and optimize digital capabilities
- Results-orientation: set up initiatives for success by ensuring they are focused on the right KPI's and then help track against them
WHAT YOU BRING
- Bachelor's degree in Marketing or related field. Will accept any suitable combination of education, experience and training
- 5+ years of Digital CX experience
- An understanding of the sport consumer, shopping behaviour's, retail journeys and retail trends
- Pre-emptive problem solver, with an ability to assess an issue and develop action steps for resolution
- Able to work as part of a matrix, with an ability to collaborate cross-functionally towards a common goal
We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.