Nike Head Coach - Unite IMM
We need leaders who inspire, empower, and drive performance through a passion for sport and service.
About the Role
As a Head Coach for our highest revenue Unite Door, you'll lead by example, champion Nike's values, and create a premium consumer experience. You'll be responsible for driving commercial success, developing your team, and ensuring operational excellence across all areas of the store.
Key Responsibilities
- Lead daily operations, ensuring visual, brand, merchandising and operational "door to floor" standards are consistently executed.
- Communicate and Drive key performance indicators (KPIs) and business goals to your team, motivating them to deliver exceptional service.
- Oversee onboarding and continuous training to drive Employee Engagement and ensure all team members integrate well into Nike's team culture, and achieve service and operational standards.
- Use business insights and possess commercial acumen to identify growth opportunities and drive performance.
- Conduct regular performance reviews and team development sessions using Nike's "Performance Excellence" framework.
- Manage stock operations, including deliveries, audits, and cycle counts, in line with Nike HQ policies.
- Act as the key liaison between the store, Nike HQ, and Territory partners, sharing updates on product, promotions, operations, and policy changes.
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What You Bring
- 7+ years of retail experience & leadership in a dynamic, complex, high-volume retail environment.
- Proven ability to lead, coach, and develop high-performing teams.
- Strong background in retail operations, sales, planning, and customer service.
- Energetic presence on the shop floor with a passion for sport and the Nike brand.
- Excellent communication skills and a collaborative, inclusive leadership style.
Who You'll Work With
You will report directly to the Senior Retail Manager, SEA; You will collaborate with equally passionate teammates spanning Merchandising, Planning, Retail Marketing, Nike Direct Leaders, Geo RDMS/ SRMs, Real Estate, Store Development, Retail Operations and Nike Athlete Experience Team. At time, you will also work with stakeholders across SEA&I territory, Asia Pacific and Latin America geography.