Become a Part of the NIKE Canada Team
NIKE does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream, and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders, and visionaries. At NIKE, Inc. it is about each person bringing skills and passion to a challenging and constantly evolving game.
Who we are looking for:
The Partner Operations Team is a dynamic and ever-evolving team that requires us to be agile and responsive with the support we provide our partners.
As the Partner Operations Specialist you will be responsible for supporting and evolving the Go-To-Market process for the Canada Partner team. You will be an important asset for the team by providing timely information between multiple counterparts. This role requires clear communication to collaborate effectively with stakeholders in Canada and the US.
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Your role supports the Marketplace Team and cross-functional partners on various projects and deliverables, requiring adaptability and flexibility in a changing environment.
In this role, you will:
ELEVATE AN INTEGRATED DIGITAL USER EXPERIENCE
- Lead the digital platform (Nike.net) for Canada and its sales applications through various internal and external sources of information such as user feedback and collaboration between Geo & Global teams.
- Responsible for incorporating Partner Reps and Retailers needs to drive adoption of the digital platform and the development of digital tools.
- Represent Canada Partner Operations on select global projects related to Nike.net. Leading all deliverables up to implementation.
- Monitor the account inbox to deliver seamless, user-friendly services. This customer-facing platform requires troubleshooting with external users.
ENABLE THE NIKE SEASONAL SELL-IN PROCESS
- Ensure the digital platform and associated applications are ready to activate for seasonal sell-in, including alignment cross-functionally on opening/closing dates, communication and support for Partner Reps and Retailers/Accounts.
- Collaborate with the Merchandising organization to seasonally release a complete and on time segmented assortment offering.
- Troubleshoot product visibility issues within Prepare Account Offering (PAO) and Nike.net order applications.
- Attend seasonal Go-to-Market and sell-in meetings to understand seasonal strategies and to stay connected with cross-functional partners. Leverage these moments to identify opportunities for continuous improvement.
TOOLS SUPPORT
- Manage the Sales Tools portfolio, including tools designed for Cancellations, Return to Vendor processes, Electronic Retailer Applications, Account data management, and Minimum Advertised Price (MAP) support.
- Deliver comprehensive training and support sales teams on the effective utilization of designated sales tools. This includes creating training materials, conducting workshops, and providing ongoing assistance.
- Gather the necessary feedback and work with the Geo Operations team on all enhancement requests.
- Triage platform issues and log technical support tickets.
Who will you work with:
You will directly work with the Canada Partner Operations Manager and the other Canada Partners Operations Specialist. You will build and maintain strong cross-functional partnerships with Marketplace Partner Leaders and Representatives, Marketplace Supply Chain, Merchandising, Planning, North American counterparts and others, as required.
What you bring:
- Excellent verbal and written communication skills, including meeting facilitation and presentation skills.
- Demonstrated expertise in business process improvement and project management.
- Ability to guide and influence cross-functional peers in professional discussions and complex decisions.
- Proactive, solution-focused mindset with the ability to assess challenges and develop effective action steps.
- Have an interest and strong level of comfort in working with technology, related tech tools and applications.
Skills & Qualifications:
- Bachelor's degree or equivalent
- 3+ years' relevant experience
- Advanced Microsoft Outlook & Excel skills and proficiency across Microsoft Office programs
- Experience navigating data entry systems.
- Capability to manage multiple projects and effectively prioritize.
- Able to work efficiently in a dynamic environment to meet deadlines.
- French language is an asset.
Travel:
- Geo/Territory travel; 10-20% as required.
If this is you, then please apply online with your most recent resume (in WORD or PDF format) at your earliest opportunity. Selected candidates will be contacted for interviews.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and the City of Toronto's Accommodation Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.