Customer Support Engineer

Job Summary

• Nielsen's mission is to help marketers and media companies measure and improve advertising performance by accurately reporting on what consumers watch, see, or hear (whether on television, the web, in print, or on the radio).
• As a Support Engineer, you will be expected to bring new and fresh ideas to the company and help our field staff by bringing immediate relief to their day to day applications related support needs. As a part of 24/7 support team you will be responsible for application availability, support, maintenance and delivery.

• Analyzes, and documents software applications
• Tests, installs, upgrades and maintains software applications
• Ability to reverse engineer code and understand legacy application functionality
• Assist in deployment of customer features
• Assist in troubleshooting and developing technical solutions related to software and setup errors for field engineers, technicians, and customers
• Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources
• Participate in the activities of product teams
• Assist in installation, configuring and maintaining networks in a Unix or Unix-like environment

• Ability to build good relationships with peers, business partners, and clients
• Strong written and verbal communication skills
• Bachelor of Science degree in computer science or similar
• 1-3 years of hands-on software development experience.
• Experience with C# development (ASP.NET)/Java/Python is an advantage.
• Familiarity with working on Windows/Unix operating systems
• Familiarity with shell scripts
• Experience writing SQL Queries.
• Experience with AWS or OnPrem environments is a plus.
• Understanding and working knowledge ServiceNow, JIRA & Gitlab

• Application Support Experience
• Windows / Unix
• Shell Scripting
• SQL Queries
• Secondary Skills
• C# / Java / Python
• Gitlab
• AWS