About NetApp
We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea?
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO
Job Summary
As a ServiceNow Developer, you will be responsible for managing the Service Now platform at NetApp. You will be responsible for working on projects, solving issues that the Support team is unable to handle. You are expected to drive issue resolution and ensure successful delivery as per expectations working with teams in US and India. We are looking at ServiceNow System Administration Certified professionals. ITIL Foundation Certification would be a plus. You should possess excellent communication skills.
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On a daily basis, you are expected to carry out the below duties:
Should be able to work on development tasks assigned to you.
Should be able to understand the nuances of Enterprise Design.
Should be able to resolve technical issues in the system .
Work on systems integrations .
Maintain and update techno functional documents and procedures.
Manage coordination across various technical and functional teams.
Job Requirements
Excellent understanding of the below modules:
CSM - Customer Service Management module experience
ITSM - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog
Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs
Nice to have any one of below:
ITOM - CMDB, Discovery, Service Mapping
ITBM - Project Portfolio Management, Release Management, Agile
HRSD (HR Service Delivery) and Finance
VR - Vulnerability Response
We are looking at someone with hands-on design, development, and deployment experience with the ServiceNow platform
ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset) is desirable.
Experience in CMDB, Discovery and integration with other external modules is essential.
Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, CSS, XML,AngularJS & AJAX is a must
Experience with Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.).
Education
A minimum of 5 years of experience is required. 5 - 9 years of experience is preferred
- Bachelor's degree in computer science or related field; or equivalent experience
- Strong analytical, problem solving, and collaborative skills.
- Thorough understanding of ITIL/ITSM processes.
Did you know...
Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.
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