Vendor Relationship Manager

Overview

To develop, manage, negotiate and control ISD vendor contracts, relationships and performance for the efficient delivery of contracted products and services. Evaluate contracts, service level agreements and statements of work to ensure compliance with Navy Federal and ISD standards and policies.

Responsibilities

• Collaborate with partners to align priorities, determine shared success metrics, identify new opportunities, mitigate issues and add value through insights
• Drive partner satisfaction by learning and understanding partner needs, providing responsive service to issues, integrating partners into ISD processes and building relationships with key stakeholders
• Ensure mutually agreed-upon service levels exist for all processes and services provided by ISD
• Provide vendor portfolio dashboards, scorecards and reports; create review materials for vendor portfolio reviews
• Review existing vendor management policies and procedures, and update with industry best practices, as necessary
• Develop governance standards to ensure compliance with established service and performance level standards
• Manage a competitive RFP process that is standardized with consistent language and evaluation criteria, and incorporated with the SDLC process
• Collaborate with Procurement in negotiating contracts to achieve desired financial terms and conditions and ensure vendor provided services support business objectives
• Works with Procurement and Human Resources in managing vendors and contracts, purchase orders and statements of work
• Negotiate Service Level Agreements with relevant metrics (turn over, candidate productivity, etc.)
• Provide input to Annual Financial Plan
• Conduct periodic performance review meetings with vendors, and establish vendor improvement plan, as necessary
• Provide regular feedback on vendor performance
• Manage and facilitate the process for identifying, prioritizing, selecting and optimizing ISD vendors to support the corporate business strategy
• Perform other related duties as assigned or appropriate

• Experience in preparing and reviewing RFPs, RFIs, SOWs
• Experience in vendor management or procurement
• Experience in managing a formalized process of selecting, monitoring and evaluating vendors/vendor contracts
• Experience developing, negotiating, and managing service level agreements
• Working knowledge of development or operations framework methodologies, including Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), etc.
• Effective skill translating business goals and objectives into IT capabilities
• Effective skill exercising initiative and using good judgment to make sound decisions
• Advanced skill resolving conflicting requests and meeting changing requirements managing multiple priorities independently and/or in a team environment to achieve goals
• Effective skill making effective presentations to groups of various sizes
• Effective relationship building, negotiation and facilitation skills
• Bachelor's Degree in Business Administration, Information Technology, or a related field, or the equivalent combination of education, training, and experience

• Working knowledge of Navy Federal products, services, programs, policies and procedures
• Working knowledge of ITIL concepts and/or certification in ITIL