Supervisor, Court Order Operations

Overview

To plan, supervise, and direct the functions associated with court orders and subpoena compliance. Ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures to mitigate NFCU legal, monetary, and reputational risk. Lead process improvement initiatives and related system enhancements to ensure quality of service, improve operations, mitigate risk, and maximize operational efficiency. Liaise with Office of General Counsel, other internal groups, court officials, government agencies, attorneys, and other parties. Establish performance standards, key performance indicators, and tracking methods to measure staff performance. Support senior management in developing and executing strategic plans.

• Collaborate with the Office of General Council and outside attorneys on legal matters; discuss legal requirements
• Review and research high profile member complaints, sensitive and confidential personnel issues; develop and provide responses
• Serve as point of contact to respond to and resolve escalated concerns/issues from members, lawyers, and court officials
• Identify and address compliance issues; update guidelines and procedures to minimize risk
• Identify issues with subpoenas and legal attachments and discuss with the Office of General Council
• Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards
• Monitor key performance indicators, determine gaps in performance, and recommend changes to management
• Perform quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures
• Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures
• Monitor and analyze changes to applicable federal and state laws, rules and regulations; develop action plans for implementation/dissemination, and make recommendations to management
• Research potential legal issues using existing system of record; recommend and/or take appropriate action
• Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards
• Recommend solutions to improve controls, policies, and/or procedures, and monitoring/analytical skills
• Perform legal research and analysis of precedent cases, judicial decisions/opinions, and legislative developments
• Prepare written legal summaries, analyses, and routine legal documents
• Summarize depositions and related legal proceedings; conduct investigations and statistical/documentary research
• Coordinate integration of processes, procedures and key controls across business lines
• Represent NFCU in court proceedings regarding subpoenas and/or legal attachments
• Develop requirements for new and/or updated legal attachment processing and/or subpoena compliance systems
• Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization
• Perform supervisory/managerial responsibilities
  o Ensure adequate/skilled staffing; select employees
  o Establish performance goals and priorities
  o Prepare, conduct and review performance appraisals
  o Develop, mentor and counsel staff
  o Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
  o Ensure section/branch goals and objectives align with division/department strategy
  o Ensure efficiency of operations
  o Leadership Level - Supervise daily activities
• Perform other duties as assigned

• Advanced knowledge of applicable federal and state laws, rules and regulations
• Advanced knowledge of document control and document security measures
• Advanced knowledge of operational and regulatory risk controls, concepts and practices
• Significant experience in leading teams in business process improvement initiatives
• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Significant experience that demonstrates the ability to research, compile, and document data, business processes, and workflow
• Significant experience in working with all levels of staff, management, stakeholders, vendors
• Significant experience in supervising and leading employees
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill in comprehending, analyzing, applying and communicating complex written legal documents
• Advanced research, analytical, and problem solving skills
• Advanced organizational, planning and time management skills
• Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
• Advanced skill building effective relationships through rapport, trust, diplomacy and tact
• Advanced verbal and written communication skills
• Advanced database, word processing, presentation, and spreadsheet software skills
• Bachelor's degree in Criminal Justice, Business Administration, Finance, or related field, or an equivalent combination of education, training, and experience

• Experience in overseeing a high volume legal document operation
• Advanced knowledge NFCU systems, policies, procedures, practices and/or actions
• Juris Doctor or Paralegal Certification
• Lean Six Sigma, Scrum Product Owner and/or Scrum Master Certification