Risk Program Manager

Overview

As part of the Risk Technology Enablement and Innovation (RTEI) team, you will support the Enterprise Governance, Risk and Compliance (GRC) program efforts for the Enterprise Risk team, maintain the GRC program support, and act as a thought leader working across the enterprise to deploy the GRC functionality and enabled enterprise risk management practices, components, and framework. Partner with business units to drive GRC adoption, change management, operational and strategic direction to improve overall GRC program, risk governance, and reporting in accordance with risk management standards by the three lines of defense. Develop, implement, and manage GRC Management support processes to enhance effectiveness and ensure alignment with key enterprise objectives and corporate strategy.

Responsibilities

• Manage, analyze, and control how GRC progress of workstreams will be monitored and determined, including health metrics (e.g., scope, schedule, technology)
• Manage and deliver key metrics and status reporting for workstreams, including risks, actions and decisions
• Develop and update dashboards to display all key workstreams aspects, including responding to ad-hoc reporting (e.g. Leadership and Regulatory)
• Possess hands-on experience with the ServiceNow GRC solution, including modules such as IRM, with an understanding of platform capabilities and configuration
• Evaluate and prioritize change requests to determine technology and design requirements in collaboration with the process owners and participate in triage to assess approval levels in alignment with change management processes.
• Promote positive GRC program culture and implement associated activities (for people involved in the program)
• Leverages prior experience to provide advice regarding process rationalization, transformation, and process improvement opportunities
• Communicate and engage with associates and business units to embrace change
• Manage adoption challenges, remove barriers and reinforce decisions
• Understand and accept accountability for adoption results and set and meet targets
• Track organizational adoption and training progress for GRC tool and risk programs
• Advance experience with implementing and leading large strategic programs, including documenting and communicating relevant changes, progress, and updates to the program
• Apply structured approaches to managing the rollout and change of the GRC Platform to Business Units across multiple methodologies
• Support ongoing training efforts, including providing input, documenting requirements, and supporting consistent training delivery in alignment with GRC Objectives
• Knowledge of process and functionality of different workstreams
• Contribute to Annual Financial Plan (AFP) process
• Perform other duties as assigned

• Bachelor's degree in related field or the equivalent combination of experience, education, and training
• Significant knowledge of enterprise and operational risk management
• Significant in process mapping, risk taxonomy, risk minoring and reporting relevant risk areas and ERM and Operations Risk Management
• Advanced organizational, planning, and time management skills
• Advanced skill influencing and building consensus with business partners
• Advanced interpersonal, verbal, and written communication skills
• Significant experience developing and delivering presentations to executive management
• Significant experience managing multiple priorities independently and/or in a team environment to achieve goals
• Advanced thought leadership and strategic thinking on decisions/issues
• Advanced knowledge and understanding of strategic elements involving financial, operational, technical, and regulatory environments
• Advanced analytical thinking skills to include summarizing information and clearly identifying key patterns, outcomes, and relationships of business processes and functions
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Ability to adapt and use new technologies and advanced word processing, spreadsheet, and data querying skills

• Master's degree or other advanced degree in a related field, or the equivalent combination of training, education, and experience
• Risk management or other similar certification
• PMP certification
• Preferred certifications - CISA and/or CRISC, along with functional administrator certification on the GRC Platform
• Advanced knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives
• Experience with credit union financials and/or NCUA regulations