Quality Control Analyst III

Overview

To review, analyze, and report on Navy Federal's quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Conduct quality control reviews of documentation, processes and/or system to ensure compliance with Investors, federal and state regulatory requirements, industry standards, and Navy Federal operating procedures. Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements. Maintain and update quality control procedural manuals, job aides, and tools. Level III: Moderately complex to complex review and analysis with considerable impact and scope. Lead projects and mentor/train lower levels. Primary focus is recurring quality control audits, ad hoc audits, and internal/external audit preparation.

• Evaluate underwriting decisions, process adherence, servicing standards, and regulatory requirements of files for compliance with applicable state and federal laws, investor guidelines, guarantor requirements and adherence to specific lender guidelines
• Evaluate and monitor quality of documentation for completeness/ errors/ omissions and credit quality according to agency and internal guidelines to identify defects and to limit the risk exposure to Navy Federal's portfolio
• Provide support for compliance testing, internal audit and exam management activities and other initiatives as needed
• Serve as a quality control point of contact for external examination preparation and ad hoc projects
• Assist in developing moderately complex and specialized quality control audits
• Perform and validate in depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures
• Develop and assist in overseeing the most complex and targeted quality control audits and identify opportunities for improvement
• Develop and lead discretionary quality control audit to assess compliance with federal and state regulatory requirements, industry standards, and Navy Federal operating procedures
• Develop more complex and wide-reaching interdepartmental initiatives and remediation plans in collaboration with other business partners with a focus on significant business risk & impact
• Assist in leading review of audit work, make recommendations to supervisors/lead analysts of training opportunities, assist with workload management, compile reports, production statistics and assist with presentations
• Optimize the performance of operations by analyzing current and anticipating future performance
• Prepare ad hoc and required industry and regulatory reports including audit inquires in compliance with internal and external regulations
• Ensure quality through data integrity and quality management
• Stay abreast of applicable changes in the industry, as well as, changing or newly issued investors' guidelines, federal regulations, and state laws and understand impacts or changes to processes
• Monitor industry and regulatory related news and developments, analyze the impact of changes to federal and state regulations and make recommendations for changes to policies, procedures and practices to ensure compliance
• Coordinate research of moderately complex escalated trending material issues as needed, determine, or collaborate with team on the resolution
• Adept at recognizing material deficiencies, red flag/ potential misrepresentation and providing feedback through appropriate channels of reporting
• Maintain clear and organized documentation in relation to quality reviews and any noted deficiencies identified
• Participate in interdepartmental initiatives/remediation planning in collaboration with business partners while focusing on quality management and impact
• Define and validate procedures; recommend process improvements for operational efficiency
• Assist in mentoring Analysts I & II in developing knowledge, skills, and application of various analytical techniques to solve operational issues and support strategic initiatives
• Evaluate guidelines and provide support in ensuring a compliant Quality Control Program
• Perform other duties as assigned

• Bachelor's Degree in Business Administration, Auditing, or related field or equivalent combination of training, education, and experience
• Agile and flexible to changes whether driven by industry, investors, company, or department initiatives/mandates
• Advanced knowledge or experience of the industry
• HPML, TRID, UDAAP, FDCPA and any applicable recertifications
• Extensive Experience identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems
• Advanced customer service focus and relationship management skills
• Advanced skill using innovative thinking to solve problems, to solve operational issues, support strategic initiatives, and facilitate the decision-making process
• Organizational, planning and time management with significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Advanced skills following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
• Advanced skill presenting findings, conclusions, alternatives, and information clearly and concisely while working with and communicating with all with all levels of employees and management within and outside the organization
• Gathering, analyzing, synthesizing, and developing moderately complex presentations and reports
• Experience managing multiple priorities independently and/or in a team environment to achieve goals
• Advanced skill maintaining accuracy with attention to detail and meeting deadlines
• Advanced word processing, presentation software and spreadsheet skills
• Advanced research, analytical, and problem-solving skills
• Advanced Knowledge of operational and regulatory quality controls, concepts, and practices
• Advanced knowledge of Navy Federal's functions, philosophy, operations, products, services, systems, policies, procedures, and organizational objectives
• 7-10 Years of Underwriting Experience Required
• Expert level knowledge of Underwriting guidelines to include Fannie Mae, Freddie Mac and VA policy
• Expert level of technical experience related to Automated Underwriting Systems (AUS) such as Desktop Underwriter (DU) and Loan Product Advisor (LPA)
• Expert level understanding of risk assessments, encompassing controls and compliance monitoring
• Skilled in preparing and delivering presentations to executive leadership with clarity, professionalism and strategic insight