Manager, Training & Communications

Overview

To plan, direct, and manage the functions of a multi-location full spectrum training operation. To ensure that diverse and complex business initiatives are carried out by a skilled and capable workforce. Use industry recognized best practices to evaluate, analyze, and adjust training in order to maximize impact on business results. Ensure training is in full compliance with all applicable statutory requirements and Navy Federal policies, procedures, rules, regulations and values. To support business division's senior management in developing and executing strategic plans.

Responsibilities

• Oversee branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives
• Influence the development of Department objectives and long range goals
• Collaborate with stakeholders to develop training strategies, tactics and learning solutions that support company wide and business unit objectives
• Align branch strategic plan and initiatives with corporate strategy and strategic plans
• Collaborate with counterparts internal and external to Navy Federal to incorporate and leverage best practices and training methodologies, technologies, adult learning principles, program content, design, delivery and modality Broad latitude
• Manage communication functions per department guidelines Oversee/direct
• Serve as consultant to management in analyzing training programs and establishing standards
• Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency Oversee/direct
• Provide overall leadership to large strategic projects or programs Considerable impact
• Serve as point of contact for responding to escalated inquiries from staff and management Most complex/Unusual
• Manage multiple projects under tight deadlines across a broad variety of product categories and audiences Oversee/direct
• Act as an advocate and spokesperson for training to upper management, across the organization and through professional networks
• Develop critical relationships with key technical/non-technical stakeholders to gain concurrence, input, execution and change management decisions Broad scope
• Determine and recommend the best internal and/or vendor-provided learning solutions Broad latitude
• Interpret, execute and recommend modifications to organization policies Considerable latitude
• Collaborate with upper leadership in determining overall structure of the Training Branch Considerable Latitude
• Collaborate with other business units to analyze and improve procedures, processes and resolve problems Oversee/direct
• Determine and establish Organizational Communication and Messaging strategies to meet business needs Oversee/direct
• Perform supervisory/managerial responsibilities

• Set direction to ensure goals and objectives align with corporate and division strategy
• Select management and other key personnel; oversee talent development/succession planning
• Collaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategy
• Oversee the preparation and execution of department/division AFP
• Manage merit pay in accordance with specified objectives and guidelines

• Ability to develop strategies to address highly complex and sensitive business issues
• Significant experience in leading, guiding and mentoring others
• Significant experience working with all levels of staff, management, stakeholders, vendors
• Significant experience collaborating across organizational boundaries
• Extensive experience in member/customer service operations to include understanding of effective member/customer service philosophy
• Advanced knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actions
• Ability to compile, organize and present information clearly and concisely
• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Extensive experience working with cross-functional teams and leading projects
• Advanced skill in building strategic and execution-focused plans and alliances with partner leadership
• Advanced skill in results-oriented leadership in a challenging environment
• Advanced skill resolving conflicting requests and meeting changing requirements
• Expert skill exercising initiative and using good judgment to make sound decisions
• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
• Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
• Advanced skill to successfully influence, lead and/or guide others towards goals
• Expert organizational, planning and time management skills
• Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
• Expert skill recruiting, retaining, coaching and motivating employees to achieve production results
• Expert verbal and written communication skills
• Bachelor's Degree in Training and Development, adult education, Instructional Technology or a related field, or the equivalent combination of education, training, and experience

• Master's Degree in Training and Development, adult education, Instructional Technology or a related field, or the equivalent combination of education, training, and experience
• Experience with 3rd party risk management and/or vendor management
• Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
• Working knowledge of banking/financial industry trends, products and services
• Effective knowledge of instructional theories, educational psychology, educational theory, tools and resources
• Experience in budget forecasting and cost benefit analysis