Manager I/II, Application Engineering

Overview

Manager II System Engineering leads an engineering team responsible for delivering solutions in support of the business unit goals and is accountable for the performance and results of multiple related teams. Drive product strategy based on the Business Unit's (BU) goals, own the product technology roadmap and partner with stakeholders across Navy Federal to strategize, enable, and deliver technical products and capabilities.

Subject matter expert for the assigned area delivering a designated service to the organization. To provide forward-looking, industry perspective and responsible for the full lifecycle of the respective service including definition, execution, and governance. Manage Services of high complexity and low to medium maturity with Service Impact of medium to high breadth and depth. Works independently with minimal supervision. Partner with Vendor Management Office in contract analysis and competitive market assessment for vendor selection process and ensure that expected performance meets established SLAs.

• Drive vision and strategy, road map, and product lifecycle
• Partner with BU stakeholders, leadership and Product Owners to deliver technology products and services supporting Navy Federal members and employees. Responsible for representing the organization to the outside market, including customers, partners, vendors and analysts
• Responsible for creating strong working relationships and influence across leadership, product management, engineering, and other functional groups to execute product strategy
• Engage customers to develop/refine portfolio strategy, influence customer and industry direction, and execute strategy
• Align technical product teams with product/business managers to meet product execution goals
• Lead and articulate the metrics, dependencies, and risks of multiple concurrent projects for technical and non-technical stakeholders
• Establish measurable team Objectives and Key Results that align with the priorities of the enterprise and the parent organization
• Drive demand workflow towards intake & completion from ideas to delivery execution
• Oversee coordination across product teams, horizontal delivery teams, and stakeholders to ensure roadmaps, interdependencies, and priorities are synchronized through portfolio orchestration
• Enable stakeholder management that drives transparency across all teams
• Responsible for managing the implementation of significant software upgrades and ensuring a seamless transition process with minimal impact on computer or business operations
• Lead engineering teams comprised of Navy Federal staff and contractors. Direct report roles include architects, engineers, analysts, testers, scrum masters and other delivery roles. Accountable for end-to-end design, build, test, deployment, and post-production level 3 support
• Develop resource and training plans; manage capacity and budget of direct and aligned teams to ensure that planned and committed scope can be completed on schedule
• Pursue thought leadership opportunities and provide perspectives on technology strategy for internal stakeholders and leaders
• Perform other related duties as assigned

• A bachelor's degree in information technology, Computer Science or other related fields
• 8-10 years of experience in leading IT development teams for building and delivering solutions with 3-5 years of experience in leading teams delivering solutions using cloud-based business applications platforms (SaaS/PaaS)
• Prior product development experience following Agile/SAFe methodologies
• Knowledge of enterprise platforms such as, Salesforce, Pega, Mulesoft and Microsoft Dynamics
• Experience managing, mentoring, and developing professional staff. Ability to build high-performing teams, as well as influence business partners across the company
• In-depth conceptual and practical knowledge of cloud-based business applications platforms, apply industry standards and best practices to align with enterprise strategic goals
• Manage budget, maintenance projects, develop resource/cost plans, conduct cost variance analysis, implement variance corrective actions, and ensure SOWs completion
• Apply division's vision & mission, governance policies and collects metrics for periodic reporting
• Advanced skill in defining & implementing action plans to achieve strategic goals
• Ability to negotiate and influence others internally and externally, including technical and business leaders, vendors, and senior executives
• Knowledge of Cloud Technologies
• Knowledge of SDLC
• 2-4 years' experience managing Cloud Development teams

• Knowledge of NFCU operations, processes, and procedures
• Experience with agile delivery frameworks and Azure DevOps
• Knowledge of business/commercial lending domain
• Advanced knowledge of banking/financial industry standards and practices