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Manager I, Communications

2 days ago Pensacola, FL

Overview

To develop, lead, and manage internal communication programs and campaigns, including workplace, culture, crisis, change and strategy. The Manager I manages professionals and/or leaders and is accountable for the performance and results of a team. Decisions are guided by policies, resources and business plans. Develop, manage and guide execution of enterprise-facing communications plans to achieve business objectives.

Responsibilities

  • Collaborate with and build excellent relationships with other leadership to develop and implement communication plans that align with the company's goals, priorities and values
  • Guides fellow high-performing internal communicators (both direct reports and non-direct reports who are individual contributors and leaders) in building best-practice

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internal communications plans, producing content that uses storytelling to exemplify our culture, and measuring for data-driven insights and outcomes
  • Create and manage inspiring and engaging content for various internal communication channels
  • Drive initiatives that enhance employee engagement and foster a positive company culture
  • Support communication efforts related to organizational change, ensuring employees are well-informed throughout transitions
  • Monitor and analyze the effectiveness of communication strategies, using data to make informed decisions and improvements
  • Work closely with internal stakeholders, including HR, marketing, and senior leadership, to ensure consistent and transparent communication across the organization
  • Maintain high standards for communication excellence and ensure all content meets the company's quality and brand guidelines
  • Oversee the copy writing, editing, and curation of content for internal communications, ensuring alignment to NFCU strategy, consistency in tone, style, and messaging
  • Manages a functionally similar team; adapts plans and sets priorities to meet service and/or operational goals
  • Makes recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology
  • Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders
  • Consistently reports on progress, challenges and potential solutions
  • Offers strategic solutions to challenges and ideas for how to use budget to drive strategy and priorities
  • Drives innovation by proposing and implementing new trends, tools to enhance team's creative output, improve efficiency and maintain competitive edge
  • Drives continuous improvement through disciplined measurement, analysis and adjustment
  • Translate the identified communication needs of the business areas into unified communication plans and approaches

  • Qualifications

    • Bachelor's Degree in Communications, Journalism, English, Marketing or the equivalent combination of education, training or experience
    • Extensive relative work experience
    • Track record of building strong-performing teams and managing high-caliber talent
    • Experience blending internal communications in collaboration with and spanning cross-function teams, preferably for a large, complex organization
    • Proficient in Associated Press Style
    • Knowledge of internal communications, the employee services/program field and employee/corporate communications principles
    • Advanced knowledge of and experience with change management principles and practice, crisis, and culture-related communications
    • Excellent written and verbal communication skills, strong judgement, problem solving and organizational skills, superb attention to detail and the ability to interpret business initiatives in a simple, compelling way for diverse audiences across the company
    • Expert knowledge of internal communications, the employee services/program field and employee/corporate communications principles
    • Broad knowledge of the functional area with demonstrated leadership skills
    • Ability to guide, influence and persuade others, primarily internally
    • Ability to influence others internally and externally, including leaders, vendors
    • Advanced written and verbal communication skills, strong judgement, problem solving and organizational skills and the ability to interpret business initiatives in a simple, compelling way for diverse audiences
    • Advanced skill working with diverse internal audiences

    Hours: Monday - Friday, 8:00AM - 4:30PM

    Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

    About Us
    Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

    Our approach to careers is simple yet powerful: Make our mission your passion.

    • Best Companies for Latinos to Work for 2024

    • Computerworld® Best Places to Work in IT

    • Forbes® 2025 America's Best Large Employers

    • Forbes® 2024 America's Best Employers for New Grads

    • Forbes® 2024 America's Best Employers for Tech Workers

    • Fortune Best Workplaces for Millennials™ 2024

    • Fortune Best Workplaces for Women ™ 2024

    • Fortune 100 Best Companies to Work For® 2025

    • Military Times 2024 Best for Vets Employers

    • Newsweek Most Loved Workplaces

    • 2024 PEOPLE® Companies That Care

    • Ripplematch Recruiting Choice Award

    • Yello and WayUp Top 100 Internship Programs

    From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

    Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

    Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

    Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

    Client-provided location(s): Pensacola, FL
    Job ID: Navy_Federal_Credit_Union-27344
    Employment Type: FULL_TIME
    Posted: 2025-10-17T18:47:46

    Perks and Benefits

    • Health and Wellness

      • Health Insurance
      • Health Reimbursement Account
      • Dental Insurance
      • Vision Insurance
      • Life Insurance
      • Short-Term Disability
      • Long-Term Disability
      • FSA
      • HSA
      • Fitness Subsidies
      • On-Site Gym
      • FSA With Employer Contribution
    • Parental Benefits

      • Birth Parent or Maternity Leave
      • Non-Birth Parent or Paternity Leave
      • Adoption Leave
      • Adoption Assistance Program
    • Work Flexibility

      • Flexible Work Hours
      • Remote Work Opportunities
      • Hybrid Work Opportunities
    • Office Life and Perks

      • Commuter Benefits Program
      • Casual Dress
      • Company Outings
      • On-Site Cafeteria
    • Vacation and Time Off

      • Paid Vacation
      • Paid Holidays
      • Personal/Sick Days
      • Leave of Absence
      • Volunteer Time Off
    • Financial and Retirement

      • 401(K)
      • 401(K) With Company Matching
      • Pension
      • Performance Bonus
      • Relocation Assistance
      • Financial Counseling
    • Professional Development

      • Tuition Reimbursement
      • Learning and Development Stipend
      • Promote From Within
      • Shadowing Opportunities
      • Access to Online Courses
      • Lunch and Learns
      • Internship Program
      • Leadership Training Program
      • Associate or Rotational Training Program
      • Mentor Program
    • Diversity and Inclusion

      • Diversity, Equity, and Inclusion Program

    Company Videos

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