Intern - Year Round (Microsoft Power Platform Program Services)

Overview

The CRM Platform Services team within Navy Federal's Enterprise Technology Services leads the development, delivery, and governance of the Microsoft Power Platform product suite with emphasis on Dynamics for Customer Engagement (CRM) across the enterprise. The Year Round Intern will assist the platform development team in supporting its ongoing efforts of platform development, platform documentation, governance policies, and general adoption of the product suite across the organization. The Year Round Intern will help further Power Platform goals and initiatives on an enterprise level while developing strong analytical, collaboration, and critical-thinking skills.

The candidate will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later.

• The candidate will work directly with platform leads on the development of Navy Federal's preconfigured version of Dynamics CRM and Power Platform applications
• They will assist in identifying cross-departmental business requirement that improve business decision-making and transform legacy business processes to optimize business objectives
• They will document these requirements within Azure DevOps
• They may interact with external consulting companies engaged by Navy Federal on the expansion and establishment of CRM modules and governance
• They will have the opportunity to learn the platform application hands-on

• Collaborate with the Base Platform Team as part of an Agile SCRUM project
• Complete assigned sprint tasks to research and document enterprise technical and business requirements
• Document and perform business discovery sessions as a liaison with the platform delivery team
• Effectively communicate platform changes, feature designs, and outcomes to business stakeholders and leadership
• Optimize the team's SharePoint page to improve platform archives and communications

• Currently pursuing a degree in Information Systems, Computer Science/Engineering, Business Analytics, Data Science, or other related degree
• Excellent verbal and written communication skills
• Superior knowledge of Microsoft SharePoint, Power Point, Excel, and Word
• Experience with Customer Relationship Management (CRM) tools (i.e., Dynamics, Salesforce) or related MCIF tools
• Exposure to programming/scripting languages (i.e., Java, JavaScript)
• Knowledge of cloud technologies (Microsoft Azure)
• Knowledge of Azure DevOps and Agile processes
• Willingness to learn aspects of the Power Platform with possible related certification(s)