Intern - Year Round (Digital Engineering Intern - Communications & Documentation)
4 days ago• Vienna, VA
Overview
The Digital Execution team is seeking a year-round intern to support the design, engineering, and delivery of member- and employee-facing digital experiences across Navy Federal's mobile, online, and Omnichannel platforms. This intern will take a lead role in researching, creating, editing, and publishing internal documentation. They will collaborate closely with leaders of digital developers and cross-functional partners to make policies and procedures clear, scalable, and accessible. Key deliverables include a library of reference materials, playbooks, dashboards, newsletters, multimedia assets, and intranet content that enhance team efficiency, quality assurance, collaboration, and operational clarity.
Responsibilities
• Research and prepare reference materials, business processes, and workflows.
• Draft, proofread, and edit internal communications including newsletters, playbooks, workflows, intranet sites, and engagement support materials with an eye for design and user interface.
• Lead the creation and maintenance of documentation libraries and dashboards.
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• Collaborate with team members to gather requirements and translate them into clear documentation.
• Help organize and standardize policies and procedures using established or creating templates and editorial guidelines.
• Participate in cross-functional meetings and contribute to communication planning and execution.
• Maintain consistency in tone, style, and branding across all published materials.
• Develop and publish materials using formats and strategies that empower team members to independently update and maintain content over time.
• Stay current with internal tools, platforms, and communication best practices.
Qualifications
• Strong writing, editing, and proofreading skills with an eye for design and user interface
• Familiarity with Microsoft Office Suite, SharePoint, and basic graphic or video editing tools.
• Ability to thrive in a start-up like environment, with demonstrated initiative, resourcefulness, and adaptability.
• Strong attention to detail and organizational skills.
• Comfortable working independently and collaboratively.
• Experience with HTML, content management systems, or dashboard tools.
• Demonstrate resourcefulness by proactively pursuing training opportunities and acquiring proficiency in internal systems necessary for publishing content.
• Exposure to change management or project coordination.
• Familiarity with Navy Federal's culture, values, or digital platforms (a plus but not required).
• Desired: Currently pursuing a degree in Communications, Journalism, Technical Writing, Information Systems, or a related field.
• Desired: Interest in digital transformation, digital development, internal communications, and process improvement.
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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• Ripplematch Recruiting Choice Award
• Yello and WayUp Top 100 Internship Programs
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Client-provided location(s): Vienna, VA
Job ID: Navy_Federal_Credit_Union-26171
Employment Type: INTERN
Posted: 2025-08-16T18:45:41
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- Fitness Subsidies
- On-Site Gym
- FSA With Employer Contribution
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Company Outings
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Pension
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
Company Videos
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