Intern - Year Round (Desktop Risk & Vulnerability Remediation)

Overview

Perform risk and vulnerability remediation & mitigation on end-user computing devices. Plan, install, and/or support ETS equipment to include (but not limited to) workstations, printers, servers, routers, switches, electrical systems and equipment, and other circuit specific devices associated with local and wide area networks and emergency power systems. Perform complex/unusual tasks with broad latitude and scope. This is a year-round, Full or Part -Time, flexible internship based on school schedule.

***A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the "Intern Proof of Enrollment" section of the application.

• Serve as the initial contact for vulnerability related issues and answering questions regarding software/hardware vulnerabilities in the End User Computing environment
• Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals in benefit of vulnerability remediation
• Imaging of desktop and laptop computers - knowledge of System Center Configuration Manager (SCCM) & Microsoft Endpoint Configuration Manager (MECM)
• Conduct remote and in-person vulnerability remediation/ troubleshooting
• Update desktop applications to meet compliance requirements and user needs
• Perform monthly patch remediation on non-compliant workstations
• Clearly and thoroughly document vulnerability remediation efforts within NFCU's IT Service Management tool (ServiceNow) and track any escalations
• Resolve vulnerability tickets
  • Troubleshoot non-patch related vulnerabilities on workstations (persistent and non-persistent)
  • Patch workstations/ Perform patch remediation (update all workstations to the current compliant patch version)
  • Update Issue Tickets with action plans/ remediation plans
• Interface with vendors to facilitate vulnerability remediation efforts
• Continually evaluate opportunities to improve efficiency and effectiveness
• Troubleshoot hardware and software on vulnerability related issues
• Ensure compliance with Navy Federal Credit Union information security standards and best practices
• Performs other related duties as assigned
• Able to complete assignments within target deadlines

• Ability to document and apply policies, standards and procedures
• Ability to work independently and in a team environment
• Minor experience in presenting technical solutions and/or recommendations
• Novice knowledge of technical inter-relationships between software/hardware and desktop/Host systems
• Novice skill in diagnosing and troubleshooting issues
• Demonstrated organizational, planning and time management skills
• Basic understanding of research frameworks
• Possesses verbal and written communication skills
• Qualified degree program in Business Administration, Information Technology, Cyber Security or related field