Intern - Year Round (Desktop Process Improvement)
Overview
The Desktop Operations Management team is seeking a proactive and analytical Intern to support critical operational improvements across IT asset management, desktop support, and warehouse practices. This role is designed to help document and automate legacy workflows, optimize ServiceNow requisition processes, and bridge operational gaps-ultimately contributing to long-term cost savings and enhanced member and customer experiences.
With key team members transitioning roles and responsibilities, this intern will play a vital part in shadowing and capturing real-time workflows. The intern will collaborate closely with team leads to ensure that undocumented knowledge is preserved, translated into actionable processes, and aligned with future-state initiatives.
*** A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the "Intern Proof of Enrollment" section of the application.
Responsibilities
· Shadow and document legacy workflows to preserve institutional knowledge
· Collaborate with team members to improve warehouse operations and IT asset tracking
· Analyze and streamline hardware requisition processes using ServiceNow
· Support desktop support process improvements and automation initiatives
· Assist in developing documentation that reflects current and future operational needs
· Contribute to cost-saving strategies through data analysis and workflow optimization
· Prepare reports and recommendations for leadership review
Qualifications
· Seeking an individual enrolled in a college or university degree program
· Prior experience or familiarity with ServiceNow platform for Asset Management (essential)
· Strong analytical, documentation, and communication skills
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· Ability to work independently and collaboratively in a dynamic environment
· Interest in IT operations, desktop support, and process improvement
· Familiarity with inventory management or IT asset tracking is a plus
· Exposure to managing multiple priorities independently and/or in a team environment to achieve goals
· Familiarity with data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
· Basic research, analytical, and problem-solving skills
· Effective organizational, planning and time management skills
· Basic skill interpreting and synthesizing large amounts of information
· Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
· Effective verbal and written communication skills
· Effective word processing and spreadsheet software skills
· Effective skill maintaining accuracy with attention to detail and meeting deadline
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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• Yello and WayUp Top 100 Internship Programs
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- Fitness Subsidies
- On-Site Gym
- FSA With Employer Contribution
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Company Outings
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Pension
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
Company Videos
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