Overview
Desktop Governance & Compliance ensures our wide-ranging end-user computing environment maintains operational efficiency and stability in a secure technical environment. We seek a highly skilled and motivated Intern with primary responsibilities that include supporting desktop application management and reporting, audit and risk compliance, patch management, and governing new software and application rationalization.
A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the "Intern Proof of Enrollment" section of the application.
Responsibilities
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• Performs work in support of the Desktop Governance & Compliance team and assists in areas including New Desktop Software requests, Patch Management, Access & Records Management, and Audit & Risk Management
• Conduct benchmarking and trend analysis to drive continuous improvement, establish preventative processes, and elevate service performance.
• Prepare summaries and present findings using Microsoft PowerPoint, Power BI, and similar presentation and reporting tools.
• Assists Desktop Governance & Compliance Analysts with the creation and maintenance of documentation of business/system processes, data analytics, and reporting
• Assists the Desktop Governance & Compliance Analysts with project coordination, task management, issue tracking, meeting minutes, and facilitation
• Applies knowledge gained from a degree program in day-to-day duties/responsibilities
• Expanded work engagements as required skill sets are developed/matured
• Build effective relationships with team members, management, and key stakeholders. Ensure compliance with Navy Federal Credit Union Information Security and Enterprise Technology Service standards and best practices.
• Provides exceptional customer service
• Performs other related duties as assigned
Qualifications
• Strong desire to work in an IT environment, specifically in Desktop Governance & Compliance
• Clear and concise verbal, written, and interpersonal communication skills
• Effective facilitation skills when presenting findings, conclusions, and other information to various audiences.
• Effective planning, organizational, and multi-tasking skills
• Knowledge or use of MS365 Office Suite, including Word templates and Excel pivot tables
• Demonstrate problem-solving, analytical, and process development skills
• Excellent customer service skills
• Ability to exercise initiative, produce desired results, and achieve objectives
• Ability to work independently and effectively in a team environment and receive guidance and direction from management and senior-level staff
• Ability to apply sound judgment in analyzing and organizing problems for technical solutions
• Ability to use resources to maintain accuracy with attention to detail and meeting deadlines
• Must be a team player with a cooperative and energetic spirit with a willingness to learn
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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• Forbes® 2024 America's Best Employers for Tech Workers
• Fortune Best Workplaces for Millennials™ 2024
• Fortune Best Workplaces for Women ™ 2024
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2024 Best for Vets Employers
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• Ripplematch Recruiting Choice Award
• Yello and WayUp Top 100 Internship Programs
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.