Experience Analyst (Product Owner)

Overview

To take an advanced approach with research and discovery across the analytics landscape, developing a deeper appreciation of our members' needs while streamlining our response to their needs based on analytics and measurable results. Works independently with limited guidance within team on complex analysis. Working cross-functionally to conduct research and perform analysis to uncover product opportunities and formulate innovative solutions that deliver value and create exceptional experiences for members.

Responsibilities

• Be responsible for gathering, analyzing, developing and creating user stories that capture the members and stakeholder's needs
• Own feature decomposition by ensuring all requirements are identified as PBIs in partnership with the agile team
• Prioritize and refine the team backlog to maintain alignment with stakeholder needs and program outcomes
• Collaborate with Product Management to manage dependencies, risks, impediment resolution, and any impacts to target dates
• Understand Change Management considerations and partner with Product Management, the Change Manager, and Product/Operations Strategists to ensure alignment
• Analyzes and synthesizes internal and external insights and marketplace trends; focus on creating value for members
• Research, identify and analyze the needs and experiences of our members, the purchasers and users of NFCU financial products
• Perform advanced market analysis across the financial landscape including emerging trends in member needs to identify challenges and opportunities
• Collaborate with team members key partners, business units across the credit union, other product teams and regularly engage on the journey vision
• Conduct and facilitate User Acceptance Testing by validating the definition of Done
• Proactively sizes business opportunities and potential improvements
• Engages in product team decision making, being able to push back and propose initiatives based in data
• Communicate and present findings to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment
• Package strategic and analytical insights into clear, concise and "executive-ready" presentations
• Serve as an agent of change, looking for new ways to solve membership problems and collaborate as a team
• Know the key metrics to be measured and how to measure it
• Produce data-driven analysis to substantiate hypotheses
• Conduct competitive reviews and benchmarking
• Assist management with integrating usability studies, user research, and market analysis to into product requirements
• Analyze product usage and other empirical data and how that relates to key member needs to make recommendations regarding product prioritization
• As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the product and product team
• Perform other related duties as required

Qualifications

• Working knowledge of analytics, user experience design and business impact
• Business acumen with ability to leverage expertise with credibility and impact
• Experience analyzing user experience and cost, to size impact and opportunities
• Strong multi-tasking and the ability to meet deadlines
• Familiar with Agile methodologies/principles (Scrum, XP, Lean etc.)
• Exposure to working in an agile environment
• Ability to develop and maintain strong relationships across the organization
• Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry
• Advanced analytical and research skills along with experience working with data in a highly analytic environment
• Strong communication and collaborative skills
• Maintain skills up to date with industry standards

Desired Qualification(s)

• Background in technology or entrepreneurship
• Knowledge of credit union operations/processes and procedures
• Bachelor's Degree in Information Technology, Strategy or other related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Client-provided location(s): Vienna, VA

Job ID: Navy_Federal_Credit_Union-26808-OTHLOC-300000025804595

Employment Type: OTHER

Posted: 2025-09-03T18:46:29