Business Unit Change Manager II

Overview

To serve as change management expert and provide mentoring and direction to departmental stakeholders, project managers and other key business partners. Develop and implement strategic departmental change management plans. Promote departmental objectives, facilitate discussions, and serve as a dedicated change manager for successful implementation of high impact, large scale business unit projects and initiatives.

Responsibilities

• Develop, implement, and evaluate departmental project change management plans
• Serve as facilitator and active, visible change management coach to project and initiative sponsors, senior executives, management and stakeholders
• Develop and lead actionable and targeted project change management plans - including communications, sponsor roadmap, coaching, training and resistance management plans
• Partner with departmental communications teams to develop and execute communication plans
• Manage and direct departmental change management components of projects through the planning, analysis, design, implementation and transition phases
• Lead business needs/impact assessments and alignment with organizational objectives
• Create and manage measurement systems using targets and key performance indicators to track adoption, utilization and proficiency of departmental changes
• Identify performance gaps and resistance to change management efforts; develop, recommend and implement corrective actions
• Prepare reports and presentations for executive leadership, managers, and stakeholders
• Compile, research and analyze trends in support of change management projects and initiatives; provide results and recommendations based on analysis
• Perform other related duties as assigned

• Significant experience in implementing medium to large-scale change management efforts including impact assessments, stakeholder identification and alignment, communications planning and training needs assessment
• Significant experience in managing projects from creation through execution and evaluation
• Significant experience in exercising initiative, producing desired results and achieving objectives
• Significant experience in working with all levels of staff, management, stakeholders and vendors
• Extensive experience in presenting findings and conclusions clearly and concisely to stakeholders and management
• Significant experience in managing multiple priorities independently and/or in a team environment
• Experience in leading, guiding and mentoring others
• Advanced skill in the use of PCs and related software packages
• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
• PROSCI Change Management Certification
• Knowledge of NFCU's functions, philosophy, operations and organizational objectives
• Effective skill communicating complex technical concepts to non-technical audiences
• Expert verbal and written communication skills
• Advanced research, analytical and problem-solving skills
• Advanced skill in translating information into actionable insights
• Bachelor's Degree in Business Administration, or related field, or the equivalent combination of education, training or experience
• Master's degree in Business Administration or related field