Assistant Manager, Learning & Development

Overview

Provide strategic and managerial support for training and learning experiences and requests. Responsible for resource and product components of Learning & Development projects, programs, and experiences.

Responsibilities

• Manage daily activities of employees and/or supervisors; primarily responsible for tactical issues
• Perform supervisory duties to include selecting, measuring, counseling, rewarding and developing team members
• Provide ongoing, real-time performance mgmt. support and feedback, to include mentoring and coaching; establishing team member objectives, standards and priorities
• Drive the development and monitoring of performance and development goals for employees and/or supervisors and identify and develop successors and talent
• Strategically staff the team and applicable projects both traditionally and non-traditionally
• Analyze budget execution, reports variances and recommends adjustments to support business needs, goals and objectives
• Contribute to preparation of Annual Financial Plan (AFP)
• Drive operational efficiency through evaluation of team's workflow, quality and output to continuously improve design, development and implementation of training efforts
• Stay abreast of and ensure compliance with applicable federal, state and industry laws, Navy Federal policies, procedures, regulations and guidelines
• Partner across Learning & Development to analyze and implement programs, practices, and learning content which support our talent strategies and development efforts
• Partner with Navy Federal leaders and business units to assess learning and development needs, identifying gaps in the organization, and in developing and deploying workable solutions
• Assist in leading and provide support to drive high visibility projects in areas related to learning and development (e.g. technical training, onboarding and immersion, career pathing, performance management, etc.)
• Assist in leading ongoing program coordination, evaluation, improvement, and refinement including researching and assessing best practices and alternative approaches
• Develop, monitor, improve, and communicate training metrics and analytics to provide insights into training opportunities
• Research, gather and synthesize data and when applicable present conclusions and recommendations to leadership
• Stay abreast of industry trends and standards and integrate best practices into processes and workflow
• Contribute to development of strategic plans, tactics and goals for the division
• Oversee, evaluate, and suggest modifications to the training catalog to ensure organizational needs are met
• Partner across Learning & Development on projects and programs requiring a multi-faceted approach
• Collaborate within the training community to support information sharing and implementation of best practices
• Support team's recruiting and selection needs by participating in hiring panels for positions throughout Learning & Development
• Perform other duties as assigned

• Expertise in three or more of the following: project/program management, program evaluation, talent development/management, training, adult education, human capital, communications, organizational development, instructional design (ID)
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Demonstrated expertise in managing and developing others, including leaders
• Experience managing multiple resources through complex projects to achieve desired results
• Ability and passion for finding solutions to problems and helping others
• Ability to effectively work in complex, sensitive, and ambiguous situations
• Ability to learn and combine theoretical knowledge with practical, hands on application
• Ability to work and collaborate with all levels of management (including executives), staff and vendors
• Ability to think strategically, adapt quickly and exhibit excellent communication skills
• Demonstrated skill in presenting findings and conclusions clearly and concisely to stakeholders and management
• Strong consulting, analytical and problem solving skills
• Excellent verbal, written and interpersonal communication skills
• Bachelor's degree in Education, Human Resources, Psychology, or similar filed, or the equivalent combination of experience, education and training

• Graduate of Navy Federal's Management Toolbox and Leading Leaders
• Strong command of Navy Federal operations, processes and procedures
• Experience working with advanced presentation software suites
• Professional certifications including: human resources, coaching, project management and / or evaluation (e.g., PMP), instructional design, talent, training, or IT
• Advanced degree (e.g., MBA, Masters, etc.) in Education, Human Resources, Psychology, or similar