Administrative Support Assistant II, Workforce Management

Overview

To provide a variety of administrative support functions within respective business unit(s), in support of daily operations. Under supervision, follow processes and procedures to accomplish routine tasks. Receive and respond to inquiries from internal/external sources and/or members to ensure effective, timely and accurate service. May serve as contact coordinator by handling general phone calls, directing visitor traffic, and scheduling events/meetings. Fully competent at performing support tasks and responsibilities in functional area. Receives general supervision.

Responsibilities

• Monitor and respond to inquiries received through various media channels
• Greet visitors and callers, route and resolve information requests.
• Collect, prepare, and maintain data for analysis, reports, and reference
• Sort, and distribute reports, correspondence, and on-line messages
• Act as liaison between business units in support of operational initiatives
• Identify, investigate, and resolve discrepancies/processing problems to include documentation and time-sensitive issues
• Track and update action items in database(s)
• Complete data entry in automated systems; may generate reports
• Establish, organize, and maintain filing systems
• Operate and maintain standard office equipment
• Maintain hardcopy and/or computer-based files and records
• Maintain and stock essential materials and supplies
• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment
• Effective clerical, technical or administrative skills
• Effective keyboarding/typing skills
• Effective skill reviewing documents for errors, inconsistencies, or missing information
• Effective word processing and spreadsheet software skills
• Effective skill applying research and interpretation of findings to respond to requests
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill following, interpreting, and applying guidelines, procedures, practices, regulations
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Effective skill performing mathematical calculations and working accurately with numbers
• Strong written and verbal communication skills, with a professional and clear approach to internal and external correspondence
• Basic research, analytical, and problem-solving skills
• Typically requires: High School diploma or GED, at least 2 years of related experience

Desired Qualifications

• Working knowledge of NFCU products, services, programs, policies, and procedures
• Proven experience in project coordination, including tracking deadlines, managing logistics, and supporting cross-functional teams
• Exceptional time management skills with the ability to prioritize tasks effectively in a fast-paced environment
• Experience using Asana or similar project management tools to support task tracking, team collaboration, and workflow optimization

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024

• Computerworld® Best Places to Work in IT

• Forbes® 2025 America's Best Large Employers

• Forbes® 2024 America's Best Employers for New Grads

• Forbes® 2024 America's Best Employers for Tech Workers

• Fortune Best Workplaces for Millennials™ 2024

• Fortune Best Workplaces for Women ™ 2024

• Fortune 100 Best Companies to Work For® 2025

• Military Times 2024 Best for Vets Employers

• Newsweek Most Loved Workplaces

• 2024 PEOPLE® Companies That Care

• Ripplematch Recruiting Choice Award

• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Client-provided location(s): Vienna, VA

Job ID: Navy_Federal_Credit_Union-26657-OTHLOC-300000025804595

Employment Type: OTHER

Posted: 2025-08-22T18:50:19