Account Reconciliation Specialist

Overview

To balance and reconcile member monetary transactions and summary totals processed through Navy Federal subsystems and core posting systems. To act as subject matter expert involving proprietary systems, processes and procedures, and resolve complex system and balancing issues related to batch files programmed to post to member accounts that are stored on Navy Federal's mainframe.

Responsibilities

• Unusual Working Conditions: Works night shift. Designated "Essential Personnel". May be required to serve "On Call" and to work other than regular scheduled hours and during reduced operations.
• Balance and reconcile all monetary posting transactions completed within Navy Federal core posting systems (ST, IMPACS, ALS, CCS, MTG) and within approximately 40 subsystems (OTS Branch/ATM Teller System, Mail Remittance System, IT Recurring Transfer, etc.) to ensure accuracy of batch totals
• Identify, gather and prepare reports for daily system balancing
• Perform and complete the balancing and validation process for all branches and ATMs and subsystems (LPS, AFM, AFE, MRS, TFS, SIT, UAS, OPTIMA Branch Capture, etc.) prior to the time sensitive authorization of Mainframe Operations to launch nightly posting
• Identify operational issues and make recommendations to respective service areas (SWAT, PCL, Mainframe Ops, etc.) ensuring transactions are posted to member accounts in a timely manner
• Monitor Navy Federal Production processing by ensuring that posting reports are in timely sequence and available for the team to perform balancing
• Inform Production Control and the section about issues and confirm timely resolution within established Navy Federal service level agreement windows
• Update daily monetary flow tracking with accuracy and completeness by extracting, comparing, and preparing various data sources to produce comprehensive reports for Navy Federal members' monetary flow within 40 subsystems and 5 core-posting systems
• Monitor and validate End of Day reports to ensure posting transactions are successfully and accurately updated to NFCU member accounts
• Communicate out-of-balances to other appropriate business units where applicable for their respective follow-up and resolution
• Serve as business functions' subject matter expert, including providing training and guidance for successful knowledge transfer within the section and department
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
• Resolve escalated discrepancies including guiding and/or negotiating with members and/or Internal/external contacts
• Conduct and/or facilitate user acceptance testing (UAT) to include developing and executing test cases, communicating with project teams, validating and documenting results and make recommendations
• Identify and assess business strategies and opportunities; develop appropriate analytical approaches
• Serve as a subject matter expert with internal and external auditors (e.g., NCUA, CFPB, and contracted third parties) to address and resolve audit questions and findings
• Stay abreast of and ensure compliance with applicable federal, state and industry laws, regulations and guidelines
• Identify compliance issues; assist supervisor with implementing corrective procedures/action
• Conduct periodic testing of systems and business recovery plans
• Gather and prepare data for various financial, compliance and internal reports
• Act as supervisor/manager in the incumbent's absence
• Perform other duties as assigned

• Experience working in an accounting or banking operation
• Experience in work which displays increasing levels of responsibility and/or authority
• Working knowledge of financial transaction posting systems and reconciliation principles, procedures, and processes
• Ability to work independently and in a team environment
• Experience managing multiple priorities independently and/or in a team environment to achieve goals
• Effective research, analytical, and problem solving skills
• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
• Effective organizational, planning and time management skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective verbal and written communication skills
• Effective skill performing mathematical calculations and working accurately with numbers
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Effective skill with word processing, database and spreadsheet software
• Effective database and presentation software skills

• Bachelor's degree in Accounting, Computer Science or other related field, or the equivalent combination of experience, education and training
• Working knowledge of development or operations framework methodologies, including Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), etc.
• SOX control environment and requirements including documentation/testing/financial reporting
• Experience in credit union financials and /or NCUA regulations
• Working knowledge with Navy Federal Products, services, programs, policies and procedures
• CPA designation preferred