Training Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

At NAVEX, we're making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That's a serious impact.

As our Training Specialist, you will design and produce a variety of training and process resources for our Customer Support Team.You will provide process guidance and coaching to the Customer Support Team and serve as a product expert in partnership with other departments.This role will require you to communicate with various audiences about complex topics through live presentations, recorded videos, and written communication.

• Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.
• Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.
• Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.
• Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.
• An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you'll feel at home.
• Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.

• Develop and maintain accurate and up-to-date onboarding, cross-training, and process materials for internal use
• Conduct new hire onboarding, cross-training, and ad-hoc product training as needed to support the business
• Serve as a Subject Matter Expert in your product or products by being an active participant and team advocate in product release sessions
• Assist with release testing, creation of training materials, and Support team training for product releases
• Perform Quality Assurance assessments of Customer Support Requests regularly to assist with coaching and overall quality improvement
• Manage multiple projects including both ongoing and one-off efforts either independently or in a group

• 2+ years' experience in customer service or a call center, preferably supporting SaaS based software
• 1+ years' experience developing training and process materials, as well as leading live training in a group setting
• A proven ability to understand and communicate concepts quickly and accurately
• Excellent verbal and written communication skills involving strong editing and proofreading skills
• Ability to juggle high-priority items and projects while navigating day-to-day tasks

• Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.
• The starting pay range for this role is $60,000+ per annum.
• Pay progression based on your performance.