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Technical Director, Claims - Material Damage

AT Nationwide Insurance
Nationwide Insurance

Technical Director, Claims - Material Damage


If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

PLEASE READ: The ideal candidate for this role will be located in Columbus, OH. Other locations could be considered for the right candidate.

Ideal candidate will have:

  • A high level of Material Damage Claims expertise is highly preferred
  • Ability to influence and consult others, especially at the director level
  • Project Management, Vendor Management (Procurement) experience preferred
  • Reporting and Presentation skills

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Job Description Summary

Do you have the ability to communicate compassionately and effectively to resolve insurance claims? If so, and if you’d thrive in a fast-paced environment where your professional growth and development is both encouraged and supported, we want to know more about you!

As a Technical Director, Claims, you’ll manage material damage claims technical activities and drive technical excellence. You’ll develop and implement standard methodologies for a line of business. You’ll also gather and communicate trend information to Claims Operations and provide technical expertise on your related specialty area for sophisticated coverage and service issues.

Job Description

Key Responsibilities:

  • Drives material damage claims technical excellence across geographies. Serves as technical resource to the claim operations.

  • Partners with Claims Directors to develop implementation plans for corporate, organizational and regional plans and helps develop measurable long-range goals and objectives.

  • Communicates and assists with implementation of claims technical initiatives to the Claims Operations.

  • Partners with industry leaders to help promote industry and legislative changes that benefit partners.

  • Analyzes operational results and makes recommendations to Claims Leadership on process improvements, technology advancements or other initiatives to get results.

  • Delivers an outstanding customer service experience to internal, external, current and prospective Nationwide customers.

  • Resolves customer complaints according to standard methodologies. Monitors customer satisfaction to drive action plans for improvement.

  • Identifies, develops and retains high potential associates who have the potential for, or are ready to fill, critical roles in the organization.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to the Technical Claims Associate Vice President. May be responsible for leading field-based claims specialty associates.

Typical Skills and Experiences:

Education: Undergraduate degree or post-graduate studies preferred.

License/Certification/Designation: State licensing where required. Successful completion of required/applicable claims certification training/classes.

Experience: Minimum of ten years of experience in an insurance claims, including at least two years in claims management.

Knowledge, Abilities and Skills: Requires extensive knowledge of claims standard practices, technical claims operations, procedures and claims performance strategies and day-to-day claims operations. Extensive field specific knowledge desired. Excellent customer focus to proactively identify and understand customer needs. Ability to effectively communicate interpersonally with individuals and groups and manage an internal staff. Demonstrated decision-making skills, including the ability to recognize, analyze and improve claims performance situations such as loss control, loss adjustment expense, customer satisfaction, employee development and engagement. Effective listening, verbal and written communication skills vital for customer contact, mediation, presentations, project management, and personnel management. Ability to make decisions, establish priorities and set strategic directions. Ability to prioritize and deal with a variety of situations, discern problems and recommend/implement resolutions. Ability to use personal computer and applicable software preferred.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Office or Field claims environment. May require ability to sit and use telephone and personal computer for extended periods of time. Able to operate an automobile and have a valid driver's license with a safe driving record. Able to make physical inspection of accident scenes and property and/or property loss sites. Able to climb ladders, balance at various heights, stoop and bend and/or crawl to inspect vehicles and/or structures. Able to work outside in all types of weather. Must be willing to work irregular hours and to travel with possible overnight requirements. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple on-site responsibilities and/or for extended periods of time, including holidays and weekends.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.


Job ID: 8dd683de087c6bd3250af44d06f21ea94fb84bd6c26c084aa45ae77c69364283
Employment Type: Other