If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!
This is an E&S Property – Litigation role that can be located in our Scottsdale office or staffed as a work from home opportunity (AWE).
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Experience and qualifications:
- Litigation experience required. Own and guide files through the litigation process.
- Commercial property claims experience, preferred.
- If no property experience, would consider contract and liability law experience as well.
Compensation Grade (Internal Use Only): F4
Job Description Summary
The Excess Surplus (E&S) Claims team handles some of the most unique and interesting insurance claims at Nationwide. Many have complicated risks and loss history, requiring us to be adaptable and resilient in our work to help customers. If you love a challenge and can apply outstanding organizational, investigative and communication skills to your work, we want to hear from you!
As a Claims Specialist, you'll investigate, evaluate and resolve severe and complex property damage claims and lawsuits, or claims from a specialty line or program of significant value to the organization. You'll have opportunities to coach, train and mentor team members. May act as a subject matter authority in a particular line of business or risk. It will be important to build and maintain relationships with major customers or key business partners.
Job Description
Key Responsibilities:
Resolves severe and complex claims and litigation according to company quality standards. This may include arson and fraud, among other types of claims.
Manages the work and performance of vendors to successfully resolve claims.
Meets and exceeds the expectations and requirements of internal and external customers.
Assists in the development, coaching, training and mentoring of individual team members. May act as a subject matter authority in a particular line of business or risk.
Builds and maintains open and trusting working relationships with insureds in order to gather and share pertinent information.
Evaluates, in a timely manner, claims to manage reserves in compliance with company standards.
Maintains current knowledge of all insurance lines, court decisions which may impact the claim function, current guidelines in the claims function and policy changes and modifications. This may require attending seminars and training sessions.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to E&S/Specialty Claims Manager, E&S/Specialty Senior Claims Manager.
Typical Skills and Experiences:
Education: Undergraduate degree preferred. Additional education in a particular line of business may be required by the hiring business unit. Insurance coursework preferred.
License/Certification/Designation: Associates must acquire the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails or is unable to acquire required licenses/registrations within the designated time period , the associate will be ineligible to continue in the position.
Completion of insurance courses such as IIA, AEI, or CPCU preferred.
Experience: Five years of property claims handling experience or comparable work experience preferred. Commercial property experience preferred. Prior experience in directing defense counsel required. Prior experience with complex coverage issues and reinsurance reporting required. Prior multi-jurisdictional, E&S or other specialty lines experience preferred. Specific experience in a particular line of business may be required by the hiring business unit.
Knowledge, Abilities and Skills: Knowledge of commercial insurance and E & S or other specialty insurance. Familiarity with various types of insurance policies. Knowledge of the processes of the independent adjusters and attorneys in order to manage claims and assist in litigation management. Advanced knowledge of insurance theories and practices, insurance contracts and their application. Ability to analyze facts and coverages in order to evaluate damages. Ability to direct independent adjusters and attorneys in claims and litigation management. Proven ability in customer service required. Ability to communicate effectively with individuals and groups, by phone and in writing. Ability to build and maintain open and trusting working relationships with insureds in order to gather and share pertinent information. Ability to work independently and deal with ambiguity. Ability to present to all levels of management.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the Director and HR Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility: Not Eligible (Exempt).
Working Conditions: Normal office environment. Travel as necessary.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.
Colorado Residents: Email TAPROCES@natiownide.com for salary information.
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