POSITION SUMMARY:
The general purpose of this role is to help develop and execute a training curriculum for assigned functional areas. This role will apply in-depth product and internal process & tools knowledge for a specific business unit. In addition, this role will work cross-functionally to facilitate trainings, call coaching, as well as rep knowledge and performance assessment.
The position will work within a core learning and development support team made up of managers, team trainers, project managers and administrative staff. These teams work closely with internal and external partners/stakeholders to ensure alignment of rep and tool development.
Natera requires successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required.
Want more jobs like this?
Get Education jobs in Austin, TX delivered to your inbox every week.
PRIMARY RESPONSIBILITIES:
- Lead onboarding process for all new Patient Coordinator new hires.
- You will become an expert in Natera's technology and service offerings and be able to present the company and its business interests: patients, physicians, and hospitals.
- Help lead the patient coordinator training aspect for strategic and tactical processes.
- Create and update the needed curriculum to facilitate ongoing patient coordinator development.
- Provide call coaching development and assessment reporting for the Patient Coordinator teams.
- Manage and develop the Patient Coordinator development and training intranet site.
- Establish positive working relationships with all key customer segments (internal and external).
- Cross collaborate with other BUs to develop and share best practices.
QUALIFICATIONS:
- Bachelor's degree or equivalent.
- Minimum of 2 years of Call Center experience in an inbound and outbound capacity.
- Minimum of 2 years of sales experience
- Background in medical or biological sciences preferred
- Previous curriculum development experience preferred
- Proof of COVID vaccine required
KNOWLEDGE, SKILLS, AND ABILITIES:
- Outgoing personality with excellent oral & presentation skills.
- Ability to think strategically as well as execute tactically
- Emphasis on competitive analysis and team-first attitude.
- Ability to relate and educate our technology to potential patients and internal reps
- Strong quantitative and MS Excel skills
- Self-motivation, with the desire and capacity to work both independently and collaboratively
- Must act with a sense of urgency
- Excellent organizational and communication skills (written and verbal)
PHYSICAL DEMANDS & WORK ENVIRONMENT:
- Duties are typically performed in an office setting however work from home will be an option.
- This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material.
- Duties may require working outside normal working hours (evenings and weekends) at times.
- Up to 25% travel expected.
OUR OPPORTUNITY
Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers, and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits. Generous Employee Referral program. Healthy catered lunches 3 times per week, and premium snacks! Additionally, we offer complimentary premium coffee drinks and teas, and other beverages.
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities, and perspectives. Inclusive collaboration benefits our employees, our community, and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability, or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.