Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Clinical Lab Manager

Austin, TX

Natera requires successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required.


Works closely with Senior Manager to ensure company, department, and team goals are met.


  • Monitors workflow and ensures production goals and deadlines are met (e.g. TAT, SLA)
  • Engages in future planning and scales employees and equipment appropriately
  • Gathers and monitors metrics on production deadlines, efficiency, scrap waste, and error rates
  • Monitors the quality control/assurance programs, test results, and equipment (if applicable)
  • Uses metrics in decision-making and to drive changes across the team (e.g. cost reduction, quality improvement)
  • Manages sufficient headcount levels to meet production goals by proactively driving the interview process and managing employee PTO and overtime when necessary.
  • Refines current lab process through continuous improvement projects.
  • Oversees team specific lab operation.
  • Go-to person when senior manager is not present; go-to person for knowledge of process and product.
  • Responsible for seamless transition of automation and test improvement/additions into production workflow
  • Analyzes and troubleshoots lab processing errors; provides recommendations on how to proceed to lab director, scientists and statisticians as necessary
  • Supports Supervisors in close out of NCRs.
  • Responsible for the initiation and close out of CAPAs in a timely manner.
  • Ensures departmental lab compliance for regulatory bodies
  • Ensures tests are being completed according to approved procedures.
  • Maintains an organized, safe and efficient work area for the team at all times.
  • Actively interacts with interdepartmental teams such as OPS, Accessioning, Engineering, Stats, R&D, and Support.
  • Handles employee issues: complaints, disciplinary actions, etc. Collaborates with Senior Manager and/or Human Resources to resolve issues.
  • Knows and is ready to explain Natera's core values.
  • Explains (as much as possible) reasoning behind instructions/processes given/changes that are made. If necessary, explains to team why certain ideas cannot be implemented effectively.
  • Meets regularly with Supervisors to discuss goals and progress.
  • Performs routine skip-levels with individual team members
  • Responsible for performance review of direct reports and overseeing performance review of entire staff.
  • Plans and leads team meetings
  • Develops high-performing employees by providing them learning opportunities, cross-training opportunities and newchallenges whenever possible.
  • Recognizes and rewards talent through merit reviews, promotions, and recognition programs
  • Adheres to Departmental Expectations
  • Manages the training program for direct reports.
  • Notifies management of all requirements for tools, supplies, etc.
  • Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
  • Provides guidance to subordinates within the latitude of established company policies.
  • Recommends changes to policies and establishes procedures that affect immediate organization(s).
  • Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. In some instances this manager may be responsible for a functional area and not have any subordinate employees.
  • This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
  • Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
  • Must maintain a current status on Natera training requirements.
  • Employee must pass post offer criminal background check.
  • Performs other duties as assigned

Want more jobs like this?

Get Business Operations jobs in Austin, TX delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.


  • BS/BA degree in Biological Sciences, related field, or equivalent
  • A minimum of 3+ years of industry-related experience preferred
  • Current ASCP board certification in Medical Technology or California State CLS or CGMBS license (Clinical Genetics Molecular Biologist Scientist) is a plus

  • Exceptional multi-tasking, organizational, and communication skills.
  • Excellent computer skills, including MS Excel.
  • Able to be detailed oriented and can organize, prioritize.
  • Strong problem solving skills.
  • Independent self-starter comfortable in working in teams at all levels
  • Experience in building and managing a high performing group of engaged and motivated employees


  • Duties typically performed in office setting
  • Standing or sitting for long periods of time may be necessary
  • Duties may require working weekends


Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.


Competitive Benefits. Healthy catered lunches, Premium snacks and beverages, Onsite gym with cardio and weight-training equipment, Game room with satellite TV, Onsite dry cleaning and alteration service with pick-up and delivery, Employee-organized sport leagues, Happy hours and BBQs, Generous Employee Referral program.

For more information, visit

Natera is proud to be an Equal Opportunity Employer.

Client-provided location(s): Austin, TX, USA
Job ID: Natera-7649
Employment Type: Other