Clinical Lab Manager

Natera requires successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required.

POSITION SUMMARY

Works closely with Senior Manager to ensure company, department, and team goals are met.

PRIMARY RESPONSIBILITIES

• Monitors workflow and ensures production goals and deadlines are met (e.g. TAT, SLA)
• Engages in future planning and scales employees and equipment appropriately
• Gathers and monitors metrics on production deadlines, efficiency, scrap waste, and error rates
• Monitors the quality control/assurance programs, test results, and equipment (if applicable)
• Uses metrics in decision-making and to drive changes across the team (e.g. cost reduction, quality improvement)
• Manages sufficient headcount levels to meet production goals by proactively driving the interview process and managing employee PTO and overtime when necessary.
• Refines current lab process through continuous improvement projects.
• Oversees team specific lab operation.
• Go-to person when senior manager is not present; go-to person for knowledge of process and product.
• Responsible for seamless transition of automation and test improvement/additions into production workflow
• Analyzes and troubleshoots lab processing errors; provides recommendations on how to proceed to lab director, scientists and statisticians as necessary
• Supports Supervisors in close out of NCRs.
• Responsible for the initiation and close out of CAPAs in a timely manner.
• Ensures departmental lab compliance for regulatory bodies
• Ensures tests are being completed according to approved procedures.
• Maintains an organized, safe and efficient work area for the team at all times.
• Actively interacts with interdepartmental teams such as OPS, Accessioning, Engineering, Stats, R&D, and Support.
• Handles employee issues: complaints, disciplinary actions, etc. Collaborates with Senior Manager and/or Human Resources to resolve issues.
• Knows and is ready to explain Natera's core values.
• Explains (as much as possible) reasoning behind instructions/processes given/changes that are made. If necessary, explains to team why certain ideas cannot be implemented effectively.
• Meets regularly with Supervisors to discuss goals and progress.
• Performs routine skip-levels with individual team members
• Responsible for performance review of direct reports and overseeing performance review of entire staff.
• Plans and leads team meetings
• Develops high-performing employees by providing them learning opportunities, cross-training opportunities and newchallenges whenever possible.
• Recognizes and rewards talent through merit reviews, promotions, and recognition programs
• Adheres to Departmental Expectations
• Manages the training program for direct reports.
• Notifies management of all requirements for tools, supplies, etc.
• Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
• Provides guidance to subordinates within the latitude of established company policies.
• Recommends changes to policies and establishes procedures that affect immediate organization(s).
• Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. In some instances this manager may be responsible for a functional area and not have any subordinate employees.
• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• Must maintain a current status on Natera training requirements.
• Employee must pass post offer criminal background check.
• Performs other duties as assigned

• BS/BA degree in Biological Sciences, related field, or equivalent
• A minimum of 3+ years of industry-related experience preferred
• Current ASCP board certification in Medical Technology or California State CLS or CGMBS license (Clinical Genetics Molecular Biologist Scientist) is a plus

• Exceptional multi-tasking, organizational, and communication skills.
• Excellent computer skills, including MS Excel.
• Able to be detailed oriented and can organize, prioritize.
• Strong problem solving skills.
• Independent self-starter comfortable in working in teams at all levels
• Experience in building and managing a high performing group of engaged and motivated employees

• Duties typically performed in office setting
• Standing or sitting for long periods of time may be necessary
• Duties may require working weekends