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This is a hybrid position. The recruiter will provide additional details.
Job Summary:
The Operations Initiatives Coordinator manages moderately complex work requests to include: process improvements, service or efficiency initiatives, product or system modifications, merger related activities, and other requests as assigned. Acting as a liaison for the designated Operations division, the incumbent applies a specific knowledge of the business combined with knowledge of the systems technology capabilities to business problem solving. They create and distribute reports and develop and implement statistical and analytical spreadsheets.
This role coordinates special projects as assigned by manager. Responsible for preparing and delivering presentations, and participating in meetings with users to define and evaluate business problems for managing the work order queue at the division level and attending all IT queue meetings. The coordinator facilitates the assignment of the queue priorities for the division's work orders and validates significance of work orders. Ensures all Work Orders are properly documented and tracked as well as delivered on time and within budget.
Major Responsibilities:
- Utilizes operational and business line knowledge for partnering with business unit managers to understand business needs and provide subject matter expertise on assigned duties.
- Articulates the line of business needs/requirements including identified solutions within the organization to obtain project buy-in.
- Identifies appropriate resources to assess risks, controls, and regulatory compliance issues and ensures a documented risk assessment review. Assists Project Manager(s) in ensuring projects are running smoothly and on time. Monitors project plans for task completion and diplomatically works with team members to keep projects on schedule. Accountable for ensuring delivery of assigned initiatives on time, on budget, and within scope.
- Manages non-complex projects that are unique that require skill sets in project management, budgeting and database management.
- Tracks and monitors work order requests, performing regular status updates. Identify and report obstacles or variances that cannot be resolved that would impede the delivery of the project on time and within budget. Liaisons with various areas and resources outside the division/department for ensuring deadlines are met and conflicts are resolved. Responsible for completing Enterprise Project Management (EPM) documentation and all necessary project materials.
Qualifications:
- AAP (Accredited ACH Professional) Certification a plus.
- Typically requires a Bachelor's Degree in business or other equivalent experience.
- Minimum 1 year leading and implementing change initiatives preferably within a financial services environment, or equivalent work experience.
- Familiarity with ACH/ Nacha Operating Rules and Guidelines.
- Fully capable of handling business line initiatives with minimal support.
- Has demonstrated priority setting, problem solving, negotiating, and conflict management skills.
- Functional, technical, and operational organization skills required, including the ability to develop strong alliances at all levels within the organization.
- Sound oral, interpersonal, and written communication skills.
- Sound decision making skills that demonstrate originality, flexibility, and resourcefulness.
- Action oriented; Ability to adapt to change and implement quickly based on overall direction and needs of the company. High quantity producer and ability to manage multiple priorities and commitments concurrently.
- Demonstrated computer skills utilizing applicable PC applications to include Microsoft, Web, and bank related applications.
- Stay abreast with industry trends.
- Provide high level of integrity, customer focus, and partnership is a minimum standard requirement.
- Ability to coordinate and direct activities of others.
- Experience and knowledge with transaction processing systems (ie: Fiserv Pep + System).
The typical base pay range for this role is between $60K-$75K depending on job-related knowledge, skills, experience and location. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.
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