Project Management - Director - Product Support & Services IM

Coordinate the launch of products with the teams within AIS and third-party service providers, including but not limited to: Liaise between the AIS Team and Product Development Teams. Understand, communicate, and manage the new product pipeline, product development status, and launch dates. Escalate any operational concerns and assist in identifying and developing solutions. Gain an understanding of the new product and any unusual terms, reporting requirements, or accounting or structural complexities. Communicate to internal and external teams any unique and challenging items that will require a new procedure, report, calculation, or are otherwise not supported by current systems and procedures. Recommend appropriate third-party service providers to support the new product. Calculate estimated ongoing expenses for the new product. Set up the new product in internal systems. Review draft legal documents of new products and provide comments to internal and external counsel. Coordinate new bank account setups with the third-party service providers. Set up trading accounts for the new product and liaise with Middle Office and brokers to ensure trading readiness. Document meeting minutes. Manage and oversee third-party service providers on an ongoing basis to ensure a high level of service, including but not limited to: Gather and track feedback from internal stakeholders regarding service provider performance. Address service issues in an appropriate manner and follow up on issues to resolution. Review service providers' service level agreements (SLAs) and coordinate the review of SLAs periodically. Review service providers' SOC 1 (SSAE18) reports. Complete regular assessments of service provider performance, controls, entitlements, and other criteria. Coordinate regular virtual meetings with the providers and document meeting minutes. Assist with management of credit facilities, including initial setups, annual renewals, and terminations. Conduct data quality reviews of internal system referential data. Assist with responding to corporate initiatives, including but not limited to: Oversee the AIS Team's business continuity plan, including regular testing and updates. Report on AIS Team risk metrics. Review and regularly reconcile system entitlements. Bachelor's degree or equivalent A minimum of 8 years of experience in the investment management industry and/or with alternative investments (hedge funds, private equity funds). Strong project management skills required. Excellent relationship management and communications skills are essential. Prior experience dealing with third-party service providers is a plus. Excellent organizational and analytical skills and the ability to effectively summarize findings, both verbally and in writing, in a clear and concise manner. Ability to work effectively with minimal supervision. Detail-oriented. Ability to identify and escalate risk issues to stakeholders Ability to collaborate with colleagues across geographic and functional boundaries. Ability to 'think out of the box' and look for creative solutions. Self-starter with the ability to take a proactive approach to projects and tasks in implementing solutions. Flexibility to adapt to changing needs and requirements. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.