Production Support Analyst

Liaison between Traders and Tech team. Monitor software applications and systems to ensure availability and performance. Assist in incident response activities and troubleshooting to minimize downtime. Work closely with development teams to understand deployment processes and operational requirements. Document procedures and configurations for software systems to maintain consistency. Contribute to root cause analysis efforts to prevent recurring incidents. Participate in automation efforts to improve operational efficiency and reduce manual tasks. Learn about best practices in production management and reliability engineering. Support continuous improvement initiatives for reliability and resilience of software applications. Bachelor's degree in computer science, Information Technology, or related field or equivalent experience Understanding of basic software development concepts and practices. Minimum two years' experience in a similar role Basic understanding of infrastructure technologies and concepts (Unix, Windows, SQL, KDB, FIX, Python preferred) Familiarity with monitoring and logging tools. Strong problem-solving and analytical skills. Ability to work in a fast-paced, team-oriented environment. Excellent communication skills. Willingness to learn and adapt to new technologies. Interest in how finance and trading technologies operate. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Speak to our recruitment team to find out more. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.