Production /Application Support_Associate_Software Production Management & Reliability Engineering

Profile DescriptionWe're seeking someone to join our team as (Associate) Production support to act as the primary interface, facilitator, and owner of the assigned project from a project onboarding and support perspective. Clients primarily are Morgan Stanley HR senior management and BU stake holders. This team is responsible for the project onboarding and production management of HR projects globally, ranging from small scale ad-hoc requests to large project support deliverables.Enterprise TechnologyEnterprise Technology & Services (ETS) delivers shared technology services for Morgan Stanley supporting all business applications and end users. ETS provides capabilities for all stages of Morgan Stanley's software development lifecycle, enabling productive coding, functional and integration testing, application releases, and ongoing monitoring and support for over 3,000 production applications. ETS also delivers all workplace technologies (desktop, mobile, voice, video, productivity, intranet/internet) in integrated configurations that boost the personal productivity of employees. Application and end user functions are delivered on a scalable, secure, and reliable infrastructure composed of seamlessly integrated datacenter, network, compute, cloud, storage, and database functions.Human Resources, Digital Marketing & Corporate Communication TechnologySupports clients in attracting, developing and engaging employees through Technology innovation. Implements Technology to help reinforce the Firm's brand through driving new business and fostering business collaboration. Leverages Technology to help connect employees to the Firm and our culture, as well as to highlight the Firm's people and accomplishments.Software Production Management & Reliability EngineeringThis is Associate position that oversees the production environment, ensuring the operational reliability of deployed software, and implements strategies to optimize performance and minimize downtime.Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. At Morgan Stanley India, we support the Firm's global businesses, with critical presence across Institutional Securities, Wealth Management, and Investment management, as well as in the Firm's infrastructure functions of Technology, Operations, Finance, Risk Management, Legal and Corporate & Enterprise Services. Morgan Stanley has been rooted in India since 1993, with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work, there's ample opportunity to move across the businesses for those who show passion and grit in their work. Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on...What you'll do in the role: * Proactively support HRIT projects adhering to and ensuring best ITIL quality and delivery standards. * Experience of supporting multiple projects & ability of multi-tasking. * Ability to perform a coordinating role with teams based in India and North America. * Problem solving, Risk assessment and Lateral thinking ability. * Ability to take sole ownership and responsibility of supporting projects. * Ability to prioritize workload in a fast-paced, task-intense environment. * Works effectively with HRIT support staffs towards achieving objectives. * Communicates in a clear and concise manner both written and oral. * Report/documentation writing and presentation skills. * Ability to work under pressure with minimal supervision. * Willingness to work outside of normal working hours including both holidays & weekends (where necessary). * Incident Management * Problem Management * Change Management * Production Risk Management * Service Request Management * Event Management * Governance, Metrics & Reporting * Disaster Recovery Management * SLA and OLA management * Knowledge Management * Access Control Management * Data privacy Management * Runbook creation & maintenanceWhat you'll bring to the role: * At least 4 years' relevant experience would generally be expected to find the skills required for this role. * B.Tech or bachelor's degree with minimum 4 Yrs of IT Experience in Production/Application L2/L3 support. * Hands-on experience Shell/Perl scripting & Automation * Relational Databases (SQL/Sybase/DB2),MongoDB * Basic Java Knowledge for troubleshooting * Unix / Linux / Windows * Autosys/Batch Mon * ServiceNow tool * Hands-on experience on setting up monitoring (E2E) & knowledge in tools AppDynamics / Splunk / PagerDuty / Sockeye or Prometheus/Grafana) will be added advantage. * SRE role, Automation skill sets, Cloud application & respective infrastructure knowledge is a plus. * Banking or BSFI prior domain experience will be added advantage.WHAT YOU CAN EXPECT FROM MORGAN STANLEY:We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.