- Communicate regularly with product leads across the technology organization and discuss opportunities for improvement to existing and future technology solutions. - Ability to effectively manage multiple functions or guide junior staff and initiatives. - Advanced understanding of business line and discipline with some knowledge of competitive environment and other disciplines. - Communicate exceptionally in high stress situations, in both verbal and written form, to all levels of the organization. - Ability to drive your own learning, proactively identify gaps in understanding, and be open minded to feedback. Ability to lead conference calls with large groups of geographically dispersed stakeholders. Ability to thrive and maintain calm in a variety of high-stress situations. Ability to translate technical incidents into business terms. Enthusiasm to learn new technologies, make new contacts and influence the way IT operates. - Understanding of ITIL IT Service Management. - Excellent organizational skills, with the capability to manage multiple tasks simultaneously. - Understanding of the technology used in a large Enterprise infrastructure environment would be advantageous (i.e. Linux, Networking, Servers, Databases, Web Infrastructure, Virtualization, Storage, Cloud, Cyber). - At least 6 years' relevant experience would generally be expected to find the skills required for this role. - Understanding of data center infrastructure (i.e. Power, Cooling, Racking) would be advantageous. - Proven troubleshooting skills including a strong sense of commitment and drive towards incident resolution. - Ability to develop close relationships with executives, departments, and leadership teams - Bachelor's degree or higher. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
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