Mainframe Level Two Operator/Technician_Director_ Infrastructure Production Management & Reliability Engineering

ETS also delivers all workplace technologies (desktop, mobile, voice, video, productivity, intranet/internet) in integrated configurations that boost the personal productivity of employees. Mainframe Computing (MC) ### Infrastructure monitoring of multi-platform and multi-lpar environment ### Batch monitoring for multi-platform environment running on multiple scheduling applications. ### Escalate infrastructure alerts - prod, non-prod, shadow and infra environments. ### Escalate batch alerts - abends, late starting and long running batch jobs. ### Critical SLA monitoring for multiple platforms ### Batch SLA reporting for multiple platforms. ### Email monitoring and coordination. ### At least 4+ years' relevant experience would generally be expected to find the skills required for this role. ### Strong experience and knowledge of industry standard command line interface tools and hardware consoles. ### Operational knowledge of Mainframe z/OS, TSO commands, Console, JCL, Batch Execution and Monitoring. ### Complete familiarity with the IBM Master Console interface. ### Have strong familiarity with Job Entry Subsystem (JES) commands on the mainframe. ### Perform scheduled and unscheduled system shutdown and startup (IPL) utilizing the Hardware Management Console (HMC); perform environmental verifications after IPL is complete. ### Perform and verify system configuration changes as specified during weekend maintenance /shutdown periods. ### Perform POR (Power on Reset) via the Hardware Master Console. ### Identify issues (e.g. spool issues) using commercially available monitoring tools (e.g. Sysview, Netmaster) and resolve using JES commands. ### Familiarity with controlling system tasks via with IBM System Automation or CA Ops MVS. ### Must have strong expertise in Tivoli Workload Scheduler 9.3 (or above) in an end-to-end environment and experience with event-based scheduling. ### Experience using CA-11 (CA Workload Automation Restart Option for z/OS Schedulers) ### Strong attention to detail. ### Strong English written and verbal skills (able to communicate to customers and stakeholders). ### Ability to digest security, cybersecurity, and policy training documents. ### Familiarity with Service-Now ticketing software. ### Familiarity with Windows interface and toolsets. ### Experience with MS Excel, MS Word, and MS Outlook skills. ### Ability to create and improve technical procedural documentation. ### Knowledge and experience with high-availability environments a plus. ### OPC/TWS Scheduler ### Knowledge of IBM Z Mainframe and z/OS ### Knowledge of Data Transfer protocols -NDM, FTP Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.