Responsible for performing the timely and accurate completion of event driven refresh for the firms clients Ensure all policies, procedures and guidelines are followed by KYC Refresh team Ensure the appropriate and confidential handling / sharing of sensitive client data Coordinate process improvements and complex issue resolution by partnering with NMR, Global Financial Crimes (GFC), KYC management, program management, and other Operations teams Build and maintain strong working relationships with your team, Lines of Business, Operations, Audit, Ability to carry out case scheduling through engagement with other internal KYC teams Experience of delivering high standards of client engagement College/University degree or equivalent with a business focus and relevant/proven experience AML, client onboarding, or client reference data experience desirable Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time Skills that will help you in the role: Ability to work as part of a team in a fast paced environment and adapt to the needs of the team as they arise Exceptional problem solving skills, ability to independently assess and identify plans for resolution Exceptional organizational skills, ability to multi-task and prioritize time accordingly Strong ability to manage large data sets in order to analyze project trackers and metrics Expertise in data visualisation and reporting in a cross-functional team and to senior stakeholders using business intelligence tools (PowerBI, Alteryx, Dynamics etc.) preferred Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Speak to our recruitment team to find out more. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
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