Manager level position within the HCMES Service Delivery team to offer Tier 2 support to the Asia Business Partner team and will report to the Asia Head of Service Delivery in Hong Kong with matrix reporting in India. The role is responsible to manage escalations and exceptions, ensure regulatory compliance, drive process improvement, and enable better employee experience. Provide advisory support to client groups taking into account existing HR processes and policies. Partner with key stakeholders (BU HR business partners, COE or vendor teams) to understand issues and provide solutions - both process and technical. Management of processes to identify and control risk, resolving or escalation risk as appropriate including proactively putting in adequate controls to mitigate risk. Manage projects that are required per the function / BU represent the function in projects that have a bigger scope and participate in decision making that pertains to the function / BU. Minimum 6 years relevant experience - in similar industry with similar scale. A proven background within HR either within financial services or professional services. An ability to manage and develop relationships within matrix management structures. A strong team player with the ability to operate independently, pro-actively and collaborate effectively with multiple stakeholders at all levels both within HCM and the business. Strong analytical and communication skills, with good attention to detail. Ability to manage expectations, influence and persuade clients and colleagues. Ability to multi-task, to perform effectively and efficiently under pressure and to adapt to change. Rational and logical approach to problem-solving. Strong appreciation of employment related risks, with ability to identify and escalate. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
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