Department: Morgan Stanley Fund Services {MSFS}About the FirmMorgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 747 offices in 42 countries.As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.About the DivisionMorgan Stanley Fund Services (MSFS) is a wholly owned subsidiary of Morgan Stanley. We provide fund administration services to the leading hedge funds of the world. The division employs professionals globally, with offices in New York, Dublin, London, Hong Kong, Mumbai, Glasgow, and Bangalore.About the RoleThe global Investor Services team is charged with providing a best-in-class service to both our clients and their investors. The Investor Services team plays a key role in meeting this goal by providing services to MSFS clients and their investors.Morgan Stanley Fund Services is committed to providing the highest standard of services to the funds that we administer. Investor Services lies at the heart of this commitment.** Shift Timing: 5:30 PM to 3:30 AM {Night Shift working hours}Job Level - Associate/Senior Associate, MumbaiMSFS plays a key role in the initial processing of investor information for Hedge Funds. (Daily/Weekly/Monthly NAV), Private Equity, UCITs, Equalizations and ICAVs. This includes: * Distribution of Offering Memorandum to potential investors. * The receipt and review of completed subscription/commitment documentation and Initial review of subscription/commitment documentation for completeness. * Facilitate wire payments from transition account to Funds Prime Brokerage account. * Facilitate wire payments from transition account to investors accounts. * The receipt and review of other investor transactions (Redemptions, transfers, Fund switches etc), This includes screening and categorizing correctly, liaising with internal department as per investor/client request. * Conduct source of fund checks on funding related to subscriptions and capital calls. * Setup on investor accounts & entry of investor transactions into the firm's systems. * During normal day to day operations responsible for identifying any unusual or potentially suspicious transaction activity. Must report and /or escalate such transaction in accordance with corporate policy and guidelines detailed in relevant operating procedure.The role of an Associate is key to the delivery of these services. Responsibilities of an Associate include: * Managing fund launches and working closely with the fund COO/ Investor relations members for smooth onboarding of the funds. * Involved in providing the day in the life of investor services demo to the clients and be able to articulate the benefits of the products and services that MSFS offers. * Managing conversion clients and working very closely with the prior administrator for smooth conversion. * Onboarding and managing the complete life cycle of the investor in the fund. * Engaging continuously with the Hedge fund managers on a day to day for smooth investor services to the MSFS clients and their investors * Distribution of statements and other correspondence to investors on behalf of the manager. * The distribution of capital call notices to the investor investing in Private Equity Funds * Calculating and processing high risk orders that need intricate calculations due to complex redemption liquidity terms. Critical for the members to have a good understanding of the fund liquidity. * Reviewing the offering documents of the fund and sharing feedback post review to the Hedge fund clients * Should be able to offer suggestions and lookout for areas that are operationally challenging to MSFS post the PPM review. * Complex calculation and processing of unique Equalization transactions due to lot maintenance. * Processing investor activity with a focus on accuracy and attention to detail. * Keeping line management appraised of operational issues. * Partnering with Onshore stakeholder on various reporting preparation which goes to MSFS clients (BPI/FINRA/AML EXTRACT/Dealing reports/Redemption etc). * Participate in global projects including system enhancements and data conversions.Principle AccountabilitiesService Delivery * Monitor the receipt of client and investor information through email & secure uploads. * Ensure that all investor activity is processed in a timely and accurate manner. * Open new investor accounts ensuring compliance with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures. * Process investor transactions in line with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures. * Reviewing / preparing month end & control reports for clients. Preparation of Board pack, AIFMD & Blue-sky reports * Review & maintain Monthly Investor liquidity reports. * Cross team coordination and collaboration with teams such as Accounting, AML, FATCA. * Collaborating and exchanging ideas on projects with IT, Product development and internal UAT testing team. * Working closely with the Hedge Fund manager and their investors on daily basis. Involved in client demo for the new MSFS products. * Processing transactions and task across multiple clients, being cognizant of complex client /investor specific nuances and exceptions for each transaction. * Complying and abiding with client's bespoke requirements simultaneously being conscious of possible operational risks and keeping global risk team apprised * Handle routine email and fax queries from investors and fund managers in a professional and prompt manner, escalating where appropriate. * Provide investors and their nominees with statements, contract notes and other documentation. * Produce MIS and other internal operational reports that assist in the effective operation of the team. * Ensuring that the records of the fund are maintained in a complete and organised manner. * Research aging and exception items and follow through to resolution. * Keep management in Mumbai, Westchester, Hong Kong, and Dublin appraised of operational issues. * All the above should be carried out in compliance with the Service Level Agreements agreed with each client. * Understanding Irish Regulatory requirements while working on Irish Regulated funds and work accordingly to meet the SLA & KPIs agreed with depository.Compliance * Investor servicing requires compliance with a range of policies. The Associate should have: * A detailed knowledge of the offering documentation for the funds being serviced. * A thorough knowledge of the regulations that pertain to the domicile of the fund being serviced. * A thorough knowledge of our internal policies and procedures. Emphasis is required on all matters relating to Anti-Money laundering controls, FATCA, Irish regulations.Skill Sets: * Graduate or MBA or Postgraduate in Management - preferably in a business or numerical discipline. * Experience -1 to 5 years of work experience preferably in financial services with Investor servicing experience for Private Equity and/or Hedge fund. * Knowledge of Private Equity fund structure, Equalization fund, ICAVs, UCITs, Hedge Funds, Master Feeder structure, Standalone funds and role of each entity is great advantage. * Good administrative and organisational skills with a particular focus on accuracy and attention to detail. * Deep understanding and appreciation of a domicile, operation, regulatory requirement, and various requests exist in IS space. * Strong verbal and written communication, interpersonal and organization skills * Ability to communicate with various internal teams to resolve fund inquiry and understanding when to escalate. * Excellent administrative and organizational skills with a proven ability to multitask and work efficiently to meet client deliverables. Ability to perform effectively within strict client deadlines. * Candidates must demonstrate initiative, be able to perform well under pressure with an ability to cope with increased workload at month-end and simultaneously be able to handle multiple assignments. * Strong Analytical and Problem-solving skills * Be a team player, self-motivated with strong work ethic having ability to work individually and as part of a team. * Possess excellent time management and prioritization skills. * IT literate - basic, nontechnical knowledge about computers and how to use them, familiarity and experience with computers, software, and computer systems. * An ability to work as part of a virtual team that is spread across different time zones and geographies. * An ability to use key financial systems and other IT tools.Manager/Senior Manager:LeadershipA Manager in Investor Services plays a key role in the day-to-day operation of our team.Key responsibilities include: * Scheduling the work of the overall team. * Training and mentoring of individual team members with the assistance of Managers /Team Leaders. * Provide honest, constructive feedback to the team to aid their ongoing development. * Ensure that individual team members are aware of the policies, controls and procedures that apply to their role. • Providing an escalation point for Managers / Team Leaders (and other team members as appropriate). * Operational Issues * Ensure that line management are made aware of any operational issues in a timely manner. This will include escalating for action as well as escalating for information. * Play a central role in the drafting of incident reports and in reporting to the line management. * In conjunction with line management, play a role in the communication of the initial issue and ongoing status to the client. Play a role in ensuring that appropriate actions are taken to prevent a recurrence (e.g. employee training, procedural changes, system enhancements, etc.) * Overall, take ownership for the effective communication and resolution of issues. * Ensuring that line management are made aware of any HR or individual performance issues in a timely manner. Note that Senior Managers are not solely responsible for the management of such issues. Their responsibility is to escalate such issues through line management and to respond as directed. * Lead the annual TDP process for the Managers and/or Senior IS Representatives and Team Leader on their team. This should be done with appropriate input from their Managers/Team Leaders. This must be done under the guidance of the IS Senior Management team. * Highlighting resource constraints and system issues to line management. * Observing appropriate confidentiality of information provided due to the nature of their role. * Demonstrate leadership to their team including. * Maintaining an appropriate relationship with team members and leading by example. * Maintaining an appropriate and amicable relationship with the local management team. * Communicating team objectives. * Demonstrating a sense of ownership for operational service delivery. * Demonstrating a sense of ownership for client satisfaction. * Providing motivation and direction to team members. * Operational coverage may be provided by resources in other geographical locations. The Senior Manager must work on a partnership basis with their peers in other locations to ensure that services are delivered in a timely, accurate and compliant manner. * Managers must be capable of maintaining effective, professional operational relationships with colleagues in remote locations. * Managers must be capable of maintaining effective, professional operational relationships with management and colleagues in other functional teams to ensure that we deliver a unified service to our clients.Compliance Investor servicing requires compliance with a range of policies. The successful candidate should have: • A detailed knowledge of the offering documentation for the funds being serviced. • A strong knowledge of the regulations that pertain to the domicile of the fund being serviced. • A strong knowledge of our internal policies and procedures. Emphasis is required on all matters relating to Anti-Money laundering controls.Client SkillsThe Manager plays an important role in overseeing the delivery of service to our clients. They also play a key role in maintaining our relationship with clients. The Senior Manager should: * Have a strong understanding of the requirements of the client. * Have an ability to discuss operational issues with a client in a confident and professional manner. * Maintain an awareness of industry developments that impact investor servicing. * Have an ability to accurately present our services to both existing and prospective clients in a confident and professional manner.ProjectsThe Manager plays an important role in various IT and Operational Projects. These projects may include: * Identifying system enhancements that reduce operational risk create operational efficiency or improve customer service. * Participating in the key elements of the project life cycle (Specification, Testing and Operational Implementation). * Participating in the in-conversion of records from other administrators. * Participating in data remediation projects. * Participating in projects relating to fund restructurings or regulatory changes.In many cases, the Manager will play a leadership role and will be responsible for ensuring that such projects are completed on time, on budget and with due accuracy.Qualifications - ExternalKey Characteristics / CompetenciesA Manager is likely to have the following characteristics: * Several year's prior experience of investor servicing. Knowledge of hedge fund processing is a strong advantage. * Experience in supervising and leading others. * A strong aptitude for client service. * Good administrative and organisational skills with a particular focus on accuracy and attention to detail. * An ability to work and lead under pressure and an ability to cope with increased workloads at month-end. * An ability to work and lead as part of focused team. * An ability to work and lead as part of a global, distributed team. * An ability to use key financial systems and other IT tools. * A third level qualification - preferably in a business or numerical discipline.Preference: * Graduate or MBA or Postgraduate - preferably in a business or numerical discipline. * Experience - 3 to 7 years of work experience preferably in financial services with Investor servicing experience for Private Equity and/or Hedge fund. * Knowledge of Private Equity fund structure, Equalization fund, ICAVs, UCITs, Hedge Funds, Master Feeder structure, Standalone funds and role of each entity is great advantage. * Good administrative and organizational skills with a particular focus on accuracy and attention to detail. * Deep understanding and appreciation of a domicile, operation, regulatory requirement, and various requests exist in IS space. * Strong verbal and written communication, interpersonal and organization skills * Ability to communicate with various internal teams to resolve fund inquiry and understanding when to escalate. * Excellent administrative and organizational skills with a proven ability to multitask and work efficiently to meet client deliverables. Ability to perform effectively within strict client deadlines. * Candidates must demonstrate initiative, be able to perform well under pressure with an ability to cope with increased workload at month-end and simultaneously be able to handle multiple assignments. * Strong Analytical and Problem-solving skills * Be a team player, self-motivated with strong work ethic having ability to work individually and as part of a team. * Possess excellent time management and prioritization skills. * IT literate - basic, nontechnical knowledge about computers and how to use them, familiarity and experience with computers, software, and computer systems. * An ability to work as part of a virtual team that is spread across different time zones and geographies. * An ability to use key financial systems and other IT tools.Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.WHAT YOU CAN EXPECT FROM MORGAN STANLEY:We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
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