Managing fund launches and working closely with the fund COO/ Investor relations members for smooth onboarding of the funds. Involved in providing the day in the life of investor services demo to the clients and be able to articulate the benefits of the products and services that MSFS offers. Managing conversion clients and working very closely with the prior administrator for smooth conversion. Onboarding and managing the complete life cycle of the investor in the fund. Engaging continuously with the Hedge fund managers on a day to day for smooth investor services to the MSFS clients and their investors Distribution of statements and other correspondence to investors on behalf of the manager. The distribution of capital call notices to the investor investing in Private Equity Funds Calculating and processing high risk orders that need intricate calculations due to complex redemption liquidity terms. Critical for the members to have a good understanding of the fund liquidity. Reviewing the offering documents of the fund and sharing feedback post review to the Hedge fund clients Should be able to offer suggestions and lookout for areas that are operationally challenging to MSFS post the PPM review. Complex calculation and processing of unique Equalization transactions due to lot maintenance. Processing investor activity with a focus on accuracy and attention to detail. Keeping line management appraised of operational issues. Partnering with Onshore stakeholder on various reporting preparation which goes to MSFS clients (BPI/FINRA/AML EXTRACT/Dealing reports/Redemption etc). Participate in global projects including system enhancements and data conversions. Ensure that all investor activity is processed in a timely and accurate manner. Process investor transactions in line with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures. Working closely with the Hedge Fund manager and their investors on daily basis. Processing transactions and task across multiple clients, being cognizant of complex client /investor specific nuances and exceptions for each transaction. Handle routine email and fax queries from investors and fund managers in a professional and prompt manner, escalating where appropriate. Provide investors and their nominees with statements, contract notes and other documentation. Investor servicing requires compliance with a range of policies. Scheduling the work of the overall team. Training and mentoring of individual team members with the assistance of Managers /Team Leaders. Provide honest, constructive feedback to the team to aid their ongoing development. Ensure that individual team members are aware of the policies, controls and procedures that apply to their role. * Providing an escalation point for Managers / Team Leaders (and other team members as appropriate). Ensure that line management are made aware of any operational issues in a timely manner. Graduate or MBA or Postgraduate in Management - preferably in a business or numerical discipline. Experience -1 to 5 years of work experience preferably in financial services with Investor servicing experience for Private Equity and/or Hedge fund. Ability to communicate with various internal teams to resolve fund inquiry and understanding when to escalate. Ability to perform effectively within strict client deadlines. Be a team player, self-motivated with strong work ethic having ability to work individually and as part of a team. IT literate - basic, nontechnical knowledge about computers and how to use them, familiarity and experience with computers, software, and computer systems. An ability to work as part of a virtual team that is spread across different time zones and geographies. An ability to use key financial systems and other IT tools. Manager/Senior Manager: A Manager in Investor Services plays a key role in the day-to-day operation of our team. Maintaining an appropriate relationship with team members and leading by example. Maintaining an appropriate and amicable relationship with the local management team. Communicating team objectives. Demonstrating a sense of ownership for operational service delivery. Demonstrating a sense of ownership for client satisfaction. Providing motivation and direction to team members. Operational coverage may be provided by resources in other geographical locations. The Senior Manager must work on a partnership basis with their peers in other locations to ensure that services are delivered in a timely, accurate and compliant manner. Managers must be capable of maintaining effective, professional operational relationships with colleagues in remote locations. Managers must be capable of maintaining effective, professional operational relationships with management and colleagues in other functional teams to ensure that we deliver a unified service to our clients. The Manager plays an important role in overseeing the delivery of service to our clients. They also play a key role in maintaining our relationship with clients. The Senior Manager should: Have a strong understanding of the requirements of the client. Have an ability to discuss operational issues with a client in a confident and professional manner. Maintain an awareness of industry developments that impact investor servicing. Have an ability to accurately present our services to both existing and prospective clients in a confident and professional manner. A Manager is likely to have the following characteristics: Several year's prior experience of investor servicing. Knowledge of hedge fund processing is a strong advantage. Experience in supervising and leading others. A strong aptitude for client service. Good administrative and organisational skills with a particular focus on accuracy and attention to detail. An ability to work and lead under pressure and an ability to cope with increased workloads at month-end. An ability to work and lead as part of focused team. An ability to work and lead as part of a global, distributed team. Graduate or MBA or Postgraduate - preferably in a business or numerical discipline. Experience - 3 to 7 years of work experience preferably in financial services with Investor servicing experience for Private Equity and/or Hedge fund. Knowledge of Private Equity fund structure, Equalization fund, ICAVs, UCITs, Hedge Funds, Master Feeder structure, Standalone funds and role of each entity is great advantage. Good administrative and organizational skills with a particular focus on accuracy and attention to detail. Deep understanding and appreciation of a domicile, operation, regulatory requirement, and various requests exist in IS space. Strong verbal and written communication, interpersonal and organization skills Ability to communicate with various internal teams to resolve fund inquiry and understanding when to escalate. Excellent administrative and organizational skills with a proven ability to multitask and work efficiently to meet client deliverables. Ability to perform effectively within strict client deadlines. Candidates must demonstrate initiative, be able to perform well under pressure with an ability to cope with increased workload at month-end and simultaneously be able to handle multiple assignments. Strong Analytical and Problem-solving skills Be a team player, self-motivated with strong work ethic having ability to work individually and as part of a team. Possess excellent time management and prioritization skills. IT literate - basic, nontechnical knowledge about computers and how to use them, familiarity and experience with computers, software, and computer systems. An ability to work as part of a virtual team that is spread across different time zones and geographies. An ability to use key financial systems and other IT tools. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
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