Understanding access management and data security administration controls and ensuring they are followed Develop software to automate manual operational work and continual transformation Develop an observability dashboard on Prometheus and Grafana Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles Responsible for the availability, performance, change (CP) management, monitoring, and capacity management of their services Troubleshoot priority incidents, conduct blameless post-mortems and ensure permanent closure of the incidents Analyze patterns of production incidents, develop permanent remediation plans, and implement automation to prevent future incidents from occurring through software engineering Facilitates maximum speed of delivery by objectively binding to error budgets of the service. Manage the efforts to split between manual operational work and engineering work Interface with Product Engineering from a development and testing perspective on current and proposed production solutions The workload for the position would comprise 50% supporting software development and 50% Technology Operations (the proportionate allocation might vary) Team player for back-up coverage with rotating weekend support coverage with other IAM Managers Identify opportunities for adopting new technologies to solve and transform existing needs along with designing for future challenges At least 2 years' relevant experience would generally be expected to find the skills required for this role Minimum of 2-4 years experience in technology or technology troubleshooting environment Good understanding on tools: Splunk, Ansible, AppDynamics, Nagios, Grafana, Prometheus Understanding on JVM Exposure on either public or private cloud concepts (AWS, Azure, Google cloud, Open stack) Prior experience with Identity and Access Management experience Microsoft Office suite of tools (Excel/Word/Power Point) Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
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