Identify opportunities to improve the end-to-end processes or services to drive better employee experience within HCMES. Partners with Service Delivery Continuous Improvement team to prioritize ideas. Organise regular meetings with HCMES teams to identify processes for optimization. Map / Document / Analyse processes with the intent of improving. Working closely with the Service Delivery function to design and transition work into HCMES. Partner with HCMES global leads to support transformation work impacting the organisation. Project support for key deliverables across HCMES including supporting the partnership with the product teams providing the technology for HCMES. Identification and implementation of proactive work to improve the service offering HCMES provides to the rest of HCM. Enhance the employee experience through thoughtful review of new services. HCM Operating Model Transformation This role will play a pivotal part of the global transformation of the HCM Operating Model, particularly in supporting the aims for one global organization that delivers consistent services and in our aim for HCMES to own global processes that we optimize for consistent delivery. Ideally a graduate or equivalent, with at least 4 years HR experience in professional services. Experience in dealing with large scale organisations, multiple stakeholders. Proactivity - able to identify and independently drive their own work Project Management - ability to manage project deliverables to defined timescales and contribute to a wide range of concurrent projects Stakeholder Management - comfortable interfacing with HCM colleagues across a heavily matrix environment. Ability to build positive relationships remotely and locally, ability to establish credibility, influence senior stakeholders. Strategic - able to understand the bigger picture, end goal and build a path to achieve that. Work in line with the strategic aims of the Firm, HCM and HCMES. Strong influencing skills - able to influence key stakeholders across HCM and potentially with third parties to, change, adapt, think differently and implement initiatives. Communication - Impactful and insightful communicator with the ability to flex approach depending on the audience. Agility - Ability to work at pace whilst maintaining a high-quality, consistent output and pivot approach to adapt to competing needs / broader priorities. Analytical - Ability to structure and comprehend numerical analysis and optimization strategies. Sound judgement - able to balance employee experience with operational efficiency. Microsoft Office tools, particularly PowerPoint Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Speak to our recruitment team to find out more. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
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