Home Loans - Post Closing Client Support, VP

Home Loans - Post Closing Client Support

Morgan Stanley is a global financial services leader with three core businesses: Wealth Management, Investment Management, and Institutional Securities. The Wealth Management Division includes one of the world's largest networks of Financial Advisors, with client assets of more than $2 trillion and almost 16,000 Financial Advisors. In addition to comprehensive financial services, which include brokerage, advisory, financial and wealth planning, annuities, insurance and retirement, Morgan Stanley's Wealth Management Division has developed key lending and cash management capabilities, through its Private Banking Group.

Morgan Stanley Home Loans, a division of Morgan Stanley Private Bank, N.A, is looking for a Vice President that will help develop and lead a Post Closing Client Support team that will be a key resource when expert guidance is required on complex scenarios and exceptions.

• Develop a function that will deliver Concierge support for extraordinary events (such as natural disasters) where proactive client outreach and multiple client interactions are required (ie: loss draft claim process for a total home loss).
• Work with business partners/stakeholders to ensure compliance with established policies and standards when building out procedures, and standing up a team.
• Assist the Loan Administration ED in structuring a team to manage non delegated escalations that fall outside the scope of our Servicing vendor. These are highly complex scenarios where detailed client interaction is required, ie: co-op modifications, easements, vesting changes, etc)
• As needed this leader will develop effective and meaningful presentations & project update materials suitable for stakeholders, business partners and project participants regarding topical projects, including project progress, recommendations/decisions.
• This VP will develop supervisory controls and associated reporting, to ensure the group is being managed with fulsome oversight.
• This officer will maintain working knowledge of applicable mortgage servicing regulations (e.g., RESPA, TILA).

• 3 - 5+ years of relevant mortgage experience
• Extensive knowledge of mortgage industry, including servicing.
• Deep understanding of insurance documentation, requirements, and risk implications.
• Proven track record of running strategic projects & production functions
• Eligible for employment with an FDIC-insured institution
• Strong analytical, organizational, and communication skills.

• Ability to present to senior leadership, regulators and auditors

• Knowledge of AMC (Morgan Stanley's LOS)
• Ability to:
  • Interact directly with Clients, our Servicing Team, and our Private Bankers as required, on the initial escalation of new issues
  • Provide effective updates as to research efforts, corrective action plans, and next steps.
• Strong working knowledge of the Black Knight System required in order to research and status loan level risk casework
• Strong understanding of servicing regulatory requirements
• Ability to collaborate and build strong cross functional relationships (in particular across control partners)
• Strong communication skills, both written and verbal, and interpersonal skills required.
• Self-starter with a strong sense of ownership; ability to manage time, prioritize and plan accordingly.
• Proficient in the use of a variety of systems; including MS Office (Word, EXCEL, Outlook, PowerPoint).