Fraud Investigator - Associate P3

Investigations and resolution of a newly implemented E*TRADE product, Zelle along with additional types of reported fraud. This includes managing the full review, remediation and reporting required aligned to the product and regulatory association Ensuring timeliness with required EWS/Zelle reporting standards and requirements Efficiently manage caseload conducting timely outreach to clients and conducting interviews to understand the fact pattern where necessary Proactively identify recovery efforts from reported fraud transactions to recuperate losses Collaborates with Fraud Strategy on re-occurring fraud themes and assist on proposed decisions and action to be taken as a result of any fraud investigation Ability to describe basic fraud and case resolution decisions in clear and understandable language to internal clients Demonstrate ability to build and maintain strong working relationships with internal and external clients and act as a liaison in a professional manner with internal business units Prepare and document review findings in a concise, understandable manner for written communication to the appropriate parties Adheres to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations. These skills will help you succeed in this role: Experience in a financial crime role 4 + years Superior analytical, critical thinking and decision-making skills utilizing data extraction Understanding of payment fraud, fraud schemes, common scams, and conducting payment fraud investigations. Superior time management and organizational skills to balance investigative efforts with client outreach and timely follow up to gather details The ability to research and respond to various methods of Debit card related fraud Preform research regarding fraudulent authorizations and take actionable steps to recovery fraudulent transactions and mitigate reputational and financial risk. Ensure proper case documentation and reporting Knowledge of BSA/AML requirements, suspicious activity reports, and other applicable regulations Excellent written and verbal communication skills Detail oriented with the ability and desire to work in a team environment Previous financial crime working experience Understanding of financial services industry products and processes Understanding of fraud and security issues within the banking and finance industry Previous experience working within a client service/hospitality based role The candidate must also be proficient working with Excel, Access, Business and PowerPoint Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.