Enterprise Operations & Quality Assurance Engineer_Director_Software Engineering

Workforce Technology & Services Workforce Technology & Services Provides the Firm's workforce with the technology, services and capabilities required to meet the needs of colleagues, partners and clients Platform Operations Support: Assist in the day-to-day operations of the ChatGPT Enterprise platform, including monitoring usage, managing access, and supporting user onboarding. Testing & Quality Assurance: Design and execute manual and automated test cases to validate ChatGPT functionality, integrations, and user experience across various enterprise scenarios and to own critical quality assurance reporting. Automation Development: Collaborate with engineering teams to build and maintain automated testing pipelines using tools such as Python, PowerShell Postman etc. Issue Tracking & Resolution: Identify, document, and help resolve bugs or performance issues; escalate critical findings to the vendor. Documentation & Reporting: Maintain clear documentation of test plans, results, and operational procedures; contribute to dashboards and reporting tools. Security & Compliance Checks: Support testing of security controls, including DLP, access restrictions, and audit logging, in collaboration with governance teams. Continuous Improvement: Proactively suggest improvements to testing coverage, automation strategies and APIs, and operational workflows. At least 4 years' relevant experience would generally be expected to find the skills required for this role 4 years+ of experience in IT operations, QA engineering, or enterprise software support. Experience with testing tools such as Postman or PyTest; scripting experience in Python or PowerShell is a plus. Experience with tools such as Service Now and Jira is strongly preferred. Experience in enterprise environments, especially in financial services or other highly regulated industries. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.