Experience in Program Management specifically Automation Programs (AGILE delivery) > Demonstrates a clear understanding of the business they support and client requirements. > Excellent communication skills to interact with stakeholders and team members. > Strong working knowledge on tools like PowerBI/ Alteryx/ Tableau and power apps > Expertise and experience across AI/ML and Generative AI program execution > Fluency with all MS Office tools, including Power Point, Excel, Project, and Visio. > Strong client service focus, interpersonal and excellent verbal & written communication skills. Ability to facilitate and execute the analysis of data and technical issues. > Expertise in managing complex projects and ensuring successful delivery. > Exhibit a strong sense of urgency, accountability, ownership. > Ability to follow-up & close out deliverables with teams at offshore / remote locations > Ability to act as a bridge between multiple Operations and Technology areas. > Ability to deal with ambiguity and define approaches to bring un-focused issues to resolution. > Ability to multitask and prioritize functions and tasks. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents. > Create plan and roadmap on delivering on the Automation Strategy and goals. > Work with Operations, Risk, Finance, and Technology to consolidate key MIS data. > Monitor, Consolidate and produce program governance materials and presentations. > Managing critical AI/ML and Gen AI use case business requirement and delivery > Act as the expert consultant for Automation and Data analytics tools (PowerbI/ Alteryx/ Tableau and Power apps) for the RTB teams > Effectively work with central team to align deliverables and exchange information for global reporting. > Review workflows and processes for Operations management to enhance control and promote STP. > Work on ad-hoc management materials and metrics > Set direction and expectations for your team(s), defining training plans and transfer of expert knowledge to contribute to team output and development
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